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Schoepp Motors Middleton

Middleton, WI

4.8
3,982 Reviews
Schoepp Motors, with over 2000,000 vehicles sold, was incorporated in 1979 and is a family owned and operated used car and used truck dealership. Schoepp Motors makes buying a used car, truck, van or SUV enjoyable. More than 100,000 sold, and growing. With our new Northeast store in Madison, we now offer up to 750 used cars, trucks, and minivans. With this third facility, The New Schoepp Motors makes a commitment to you, the customer, to achieve the highest level of customer satisfaction. Because we are not a new vehicle franchise we have the flexibility to offer you the makes and models you want. In 1990 Schoepp Motors became the largest volume independent used car and used truck dealer in the Midwest, with over 4000 pre-owned vehicles sold every year since.
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3440 Tribeca Drive

Middleton, WI

53562

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Showing 3,982 reviews

April 11, 2014

Great atmosphere and friendly. My parents needed a car and Shoepp was one of the places that advertised one in their budget at the time. They found one they loved and test drove it. More

by lisabug1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 08, 2014

Service was great....until you leave the lot Just purchased a 2013 Town & Country minivan. Had all the features I was looking for, including a DVD entertainment system. We were told it came with More

by braun5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 10, 2014 -

Schoepp Motors Middleton responded

Denise and Kevin, Hello. I oversee our on-line review program, and I am involved with training salespeople. We strive to achieve the best in customer service, from the initial meet-and-greet, to service long after the sale. Obviously Pete failed miserably here. He has only been with us a short time, and has learned the hard way that this is not how we take care of our customers! I handed a copy of your review to our General Manager Matt Hassler as soon as I got it. With Matt involved, I knew this would be top priority, I know your parts were promptly ordered. Matt Schutte in the parts department just told me that you were in a short time ago to pick them up. We hope we were able to make some strides to earning back your trust, and will continue to do so next time we meet. Sincerely, Bud Savich Internet Sales Director

Apr 10, 2014 -

braun5 responded

Thank you for your prompt attention to my review. I appreciate the way this was handled after I complained. While I was disappointed that it had to come to that, your customer service to correct the situation was excellent. This was what I expected from the start and you have taken the steps forward to feel more comfortable referring any friends to Schoepp. I will make sure to respond to my original review so others know that Matt did a great job in making sure we were happy with our car buying experience. Thank you again. Denise

Apr 10, 2014 -

braun5 responded

After submitting this review, I promptly received a phone call from Matt H., general manager. He ordered new headphones and remote right away and when I told him we were leaving for vacation at the end of the week he assured me the accessories would be in before I left. I received a call today from Matt S. In parts department letting me know they were in. I appreciate the prompt attention to my complaint and had expected this level of service from the beginning. So thank you to Bud, Matt H and Matt S for working hard to make a disappointed customer happy.

May 29, 2014 -

Schoepp Motors Middleton responded

Denise and Kevin, I was just looking over some reviews and read yours again. Thanks for updating with your new comments. The original salesperson, Pete, is long gone from here! Our training/customer service is of the utmost importance, and we will weed out any bad apples! Is everything going OK? I noticed that your overall review says Would Not Recommend, and I was hoping we were able to change that and make it more positive over-all. Please let me know. --Bud Savich

April 08, 2014

Mark was great to work with, he didn't keep me in a room waiting. Every time I had a question or when we were working on prices he had a answer within 10 minutes. I had spent up to 4 hours waiting at o More

by wessonsachs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 05, 2014

Matt Belken was right there to help before I was out of my vehicle. He introduced himself and asked what we were looking for. He was very friendly & informative! He took his time with us, did not rush us. More

by SassyC59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Belken
April 05, 2014

A Moment To Remember Nick made sure I would not leave Schoepp dissatisfied. He ensured that he would do all in his will to get me approved and in a great car and he did ju More

by MommyOfIyanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vullings
April 04, 2014

Matt was very helpfull and easy to talk to . He did everything possible to help , i was in a tight buddget and somehow he he found a way to get me where i needed to be monthly in the truck i wanted(did More

by palooza1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
matt belken
April 03, 2014

2012 Ford Escape with great price, TY! I dealt with the Schoepp Motor dealership on the east side of Madison, WI, when I bought a 2012 Ford Escape. Nathan and Kevin were very helpful with More

by murphyspb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Delmore
April 03, 2014

Fast and Great Nick knew his stuff and immediately placed me in the vehicle that I wanted. I searched online for a few days and decided to stop in at Schoepp NE. I n More

by jaleale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vullings
April 02, 2014

Sean made this whole experience enjoyable. He listened to what I was looking for in a car and immediately showed me a Volvo. This was the first car I test drove and after looking at two other cars I went More

by llitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 31, 2014

I had very little time to test drive a car and possibly buy it over lunch. I had called ahead, and Sean Meredith was actually waiting for me, with keys in hand with the car i had seen online. He was supe More

by polarpooch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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