Scott Clark Honda

Impeccable Customer Service I am the proud mother of a very satisfied customer. My son experienced his first dealership car purchase and the salesman, Reign who was amazing for h I am the proud mother of a very satisfied customer. My son experienced his first dealership car purchase and the salesman, Reign who was amazing for him to work with. He was exceptional and provided quality customer service. Although this was my son’s first car purchase experience; Reign made this a seamless and great experience from him. To receive excellent customer service these days; sometimes can be few and far in between but this young man did just that! He answered every question, was very thorough and made sure my son remained comfortable through this entire deal. Despite a few little hiccups that occurred; he remained professional and delivered results immediately to the issues. We will definitely be recommending him and your dealership to our family, friends and coworkers. Again thank you to Reign for such a great experience as amazing team players like himself are priceless! Again....we thank you!!!! More

They wrecked my 2017 Ridgeline!! They were to repair a noise in the window. Less then an hr later they wrecked it into a pole. A lot of xx like telling me I had to get it repaired They were to repair a noise in the window. Less then an hr later they wrecked it into a pole. A lot of xx like telling me I had to get it repaired at their heavily discounted place or they won’t pay and promises made to me. They still owe me money they supposedly had cut me a week ago. Asked if they could drop off after thanksgiving I said sure. I get my truck back after two weeks they recommended repair place did not BOLT my middle seat belt...in took them a week. They also had to repair molding they put in due to being warped. NOW the day I was to receive check...today I need to sign some paperwork. I wish I could post it! No option to. They want me to pay taxes now on the apology money?! Which I know realize after reading it after submitt a w-9 was I’m not allowed to talk about the wreck. Shouldn’t that have been discussed a month ago when they gave me the first portion?! It ended up more because they replaced 2 body parts and I the owner was only notified of 1! David White tells me I need to sign it or sue them. Let’s see what free Hyatt legal services offer... Surprise the sound I took it in for today to get my check driving home still making the sound Not sure if I have ever gotten work done here the first time correctly so why am I surprised this is the same...Should I going to Hendri should Have gone to Hendricks after being the third car in less than a year because the other two had issues I really couldn’t go anywhere after they took my huge down payment... More

Detailed, Honest, Knowledgeable If he doesn't know, he always finds out. He doesn't just say what he thinks but confirms his theories. He has great character. I have been working wit If he doesn't know, he always finds out. He doesn't just say what he thinks but confirms his theories. He has great character. I have been working with Steve for more than 5 years. He is the reason I keep going to Honda even after I bought another make and model. More

Customer service is always open to answering any question. No matter what the question they will take time to answer it in a way that you can understand what's going on with your car. From the sales staff to No matter what the question they will take time to answer it in a way that you can understand what's going on with your car. From the sales staff to the staff that service your car your always treated with respect. More

Terrible Service Department Mechanics at Scott Clark Honda OVER TIGHTENED one of the special lock lug nuts that broke off when it was removed to have the tires replaced at a Hond Mechanics at Scott Clark Honda OVER TIGHTENED one of the special lock lug nuts that broke off when it was removed to have the tires replaced at a Honda dealer in Boone and Scott Clark Honda REFUSED to help with the repair. WHAT A LOUSY DEALER!!! Look somewhere else before going to this dealer. More

Maintenance Mr Beck was very friendly, thorough and purposeful with regards to getting to my car in for service and keeping me updated throughout the entire proc Mr Beck was very friendly, thorough and purposeful with regards to getting to my car in for service and keeping me updated throughout the entire process. Overall the experience was seamless. More

Excellent as aways I've been taking my Honda cars there for maintenance for years. Always on time and as expected. This time was no different. I would certainly and h I've been taking my Honda cars there for maintenance for years. Always on time and as expected. This time was no different. I would certainly and have recommended the dealership/service department to others. More

DO NOT DO BUSINESS HERE! EVERYONE PLEASE READ BEFORE CONSIDERING GIVING THESE PEOPLE YOUR BUSINESS: I’ll start from the beginning. I purchased a Ford F150 from Scott Clark EVERYONE PLEASE READ BEFORE CONSIDERING GIVING THESE PEOPLE YOUR BUSINESS: I’ll start from the beginning. I purchased a Ford F150 from Scott Clark Honda in October of 2015, one that was advertised to me as being in like new condition and it appeared to be that way when I drove it off the lot. Well, a few short months later, their cheap paint cover up they did started to flake off uncovering significant body rust on the side panels of the vehicle. I called them up to express my displeasure and their Used Car Manager, Jason Liles said if I brought it in they would have this fixed for me. I finally got my truck back almost A MONTH LATER, only to find that within two months, the paint started to bubble up and flake off again, exposing the fact that they were only trying to cover up the problem. AGAIN! At that point, they said that the best option would be to put me in a different truck, which I thought (and the average consumer would think) meant that they were going to right their wrong and not try to screw me over. That was certainly wrong. Over the next SIX MONTHS, the service given to me to “find me a better truck” was passed around between about 5 different sales managers, all of whom I had to follow up with on a nearly weekly basis to avoid being forgotten about: Never once did they actually reach out to me to let me know what they found, how the search was going, etc. One thing they did do upon my reach outs was tell me to come to the dealership to discuss what they could do for me. Each time, I’d tell them it was an hour drive for me, but they said it’d be worth my time to come in. Each time, we’d be finished talking with no solutions in place within 15 minutes. When they finally did find me a replacement truck, I went to the dealership to take a look. I did my research before going in and found that they had the vehicle overpriced by $3,500 based on KBB. After test driving it, I asked to see the Vehicle Value Report, which they refused to show me. They told me that if I did not accept the vehicle at the price it was, then our business was done and I’d be leaving in the “PIECE OF S***” that I drove in and they wouldn’t take my calls anymore. At that point, I stupidly succumbed to this pressure and accepted the price. I thought this would all end once I passed through the finance department that day. Again, I was wrong. A few days after leaving in my vehicle, I got a call from Donnie in Finance saying that I’d have no choice but to come in and sign a new financing agreement that had an interest rate in the UPPER TEENS. I went back and spent well over an hour discussing matters with him and he was “magically” able to drop that interest rate to 9%, which is still terrible considering I have good credit and have never missed a payment on anything. To offer some perspective, less than a week after receiving documentation of this financing from the financial institution, I took refinancing matters into my own hands and was able to secure a loan for the same term at 4.9% interest. This showed me that their finance department had no interest in getting me a good rate. Less than six months after driving this truck off their lot, I had already had brake issues, AC/heat went out, suspension issues, and required a front end adjustment. I refuse to go back to this dealership to ask them for anything because I refuse to be verbally attacked and taken advantage of again. I posted a review online of my experience and was quickly reached out to by Brooke Gillenwalters, their Social Media Manager. I was very hopeful that they wanted to right a wrong and help me to repair the truck that I had just bought from them, that shouldn’t already have these issue. However, its been a year since I’ve had this truck and after constant reach outs between Brooke, Victoria McCleave, George Billett, and the general manager, JB Beckley, himself, all issues with the truck are STILL NOT RESOLVED!! It is very clear to me that these people only value taking your money and don’t care about their customers or the condition of the vehicles they are selling. More

STEVE BECK Steve has got to be the best! He has been so helpful, friendly, and courteous over the past couple of years and most recently. He has gone above and Steve has got to be the best! He has been so helpful, friendly, and courteous over the past couple of years and most recently. He has gone above and beyond the call of helping us many times over. We feel like he is part of our family and not just a person we deal with when we take our cars to Scott Clark. We certainly cannot say enough good things about him. THANKS, STEVE for being there for us. Clare and Bobby Jordan More

I love this place The only place I’ll bring my Honda for service. I worked with Jimmy and he was very friendly and helpful. I wouldn’t take my car no place else for ser The only place I’ll bring my Honda for service. I worked with Jimmy and he was very friendly and helpful. I wouldn’t take my car no place else for service. They even had a shuttle that took me to Waffle House while I waited! More