Scott Clark Toyota

Highlander service Billy Carroll was very kind and took good care of our car. He communicated well what would be done and when we could expect the service to be finishe Billy Carroll was very kind and took good care of our car. He communicated well what would be done and when we could expect the service to be finished. We felt like we were in good hands. We will be back for any future service needs. More

Routine maintenance. Work was done as described, on time. An additional visit, when key fob battery needed to be replaced, was handled quickly and with a smile. Work was done as described, on time. An additional visit, when key fob battery needed to be replaced, was handled quickly and with a smile. More

Thankful for the relief We needed a vehicle for our college student and REALLY had no clue what to buy. He's tall, so the first order of business was to find vehicles in wh We needed a vehicle for our college student and REALLY had no clue what to buy. He's tall, so the first order of business was to find vehicles in which he could fit. We went from dealership to dealership asking, "can he just sit in _____ to see how he fits." The difficulties of that simple request were maddening! I understand the desire to harvest emails and contact numbers... and I was glad to provide... IF he fit in the vehicle. At some dealerships, we would go through three people and 40-minutes before ever touching a vehicle. At one dealership, they immediately took us out (which we thought was an encouraging sign) to the lot and started showing the correct size vehicles (small to mid size SUV's)... but after looking in windows and baking in the hot sun, we were asked, "which one would you like to sit in." Our response was, "it doesn't matter, pick one." Then the representative said he had to go get a key and was gone for 15 minutes while we stood in 95 degree sunshine. Keep in mind, we were not even asking for a test drive (I would understand needing ID/driver's license information, etc). We didn't know if we wanted used or new (the prices were close, and with incentives, there was even less difference in price). After two weeks of an exhaustive search, we stopped by Scott Clark Toyota. This dealership is nowhere near us and we decided to stop as we were passing by on our way to pick up a child at an out of town camp. The front desk called a salesman out. It was Francesco (Frank) Bertuglia. At first he tried to have us sit down to fill out a card and I started thinking, "here we go again." I knew we had limited time. He clued in pretty quickly and said, "we can do this later, let's go to the lot." I told him I was struggling with sending a new car to a college parking lot (even though a new car may be the smarter economic decision). I asked if there were "demo" or certified used cars worth looking at. He listened to our "wants." We asked for two things: blind spot indicators and any interior color other than black. He took us out to the lot and showed us a row of used RAV4 models and one three year old model only had 11,000 miles on it. To make a long story shorter, he never shoved us over to someone else. Frank could answer all of our questions and "take charge" of the customer. He drove us around the parking lot to the detail shop to see if they could improve a scratch on the side (they could). When we started talking about actually buying the vehicle, we didn't have to talk to anyone else. Frank took care of everything. I appreciate the fact he listened, clued in to what we really wanted and problem solved. It was as painless as buying a car could be. More

Excellent service Crystal Kush checked me in and took care of my truck. Service was excellent and within the time frame I was given. Thank you Crystal, you’re an asset Crystal Kush checked me in and took care of my truck. Service was excellent and within the time frame I was given. Thank you Crystal, you’re an asset to this dealership More

Great service Have been going to this dealer since 2008 and have always been happy with the service. This last visit took even less time than promised. Have been going to this dealer since 2008 and have always been happy with the service. This last visit took even less time than promised. More

Excellent service We have been going to this dealer since we moved to NC last year to do the services to out car, so far the service has been stunning, we were there ye We have been going to this dealer since we moved to NC last year to do the services to out car, so far the service has been stunning, we were there yesterday and David was so helpful, quick service. Thank you! More

Great service I came in for the 20k mileage service and Marshall was courteous, great and helpful. He explained the service and kept in touch with updates. I came in for the 20k mileage service and Marshall was courteous, great and helpful. He explained the service and kept in touch with updates. More

Job Well Done I've had good luck with Crystal at Scott Clark for a couple of years.. She's knowledgeable, fast and reliable. I highly recommend their service depart I've had good luck with Crystal at Scott Clark for a couple of years.. She's knowledgeable, fast and reliable. I highly recommend their service department. More

Excellent! Everything was excellent! Excellent service! Excellent price! Excellent treatment! Excellent people! Excellent dealership! Excellent experience! Scott Everything was excellent! Excellent service! Excellent price! Excellent treatment! Excellent people! Excellent dealership! Excellent experience! Scott Clark Toyota has always taken care of their customers with new vehicles and old vehicles that you just not ready to let go of! If you want to be treated like royalty and have the satisfaction of knowing that you are dealing with a honest dealership, Then go to Scott Clark Toyota where Excellence is what Scott Clark strives for! More

Routine service Clean facility with professional staff, in and out in the expected amount of time, also bought a vehicle here and staff did everything in their power Clean facility with professional staff, in and out in the expected amount of time, also bought a vehicle here and staff did everything in their power to make it a good experience More