Scranton Cadillac GMC of Vernon - Service Center

If I could give this dealership a negative rating I would. Absolutely horrible service Rob the service manager was completely inappropriate. The same issue not fixed multiple times there honestly, I wo would. Absolutely horrible service Rob the service manager was completely inappropriate. The same issue not fixed multiple times there honestly, I would avoid this dealership at all costs. I launchd a formal complaint against them with GMC. Take your business elsewhere More

The service at Scranton is good. I just wish it was a little faster or if it’s gonna take more than two hours inform me. I just wish it was a little faster or if it’s gonna take more than two hours inform me. More

On point with there pricing estimate. Very friendly and accommodating. Awesome service. Work done in a timely manner Very friendly and accommodating. Awesome service. Work done in a timely manner More

Billy provided excellent communication about the needed repairs and expected completion date. The staff are super professional and courteous. repairs and expected completion date. The staff are super professional and courteous. More

Customer for 30 years this dealership has improved considerably particularly on the Cadillac side for new vehicle service considerably particularly on the Cadillac side for new vehicle service More

Frank was great to work with, nice job. And everything went as expected. Will return And everything went as expected. Will return More

We made an appointment for one of our tires to be replaced which took 5 days to have it finally completed. Each day we would wait to hear but didn't receive a phone call till we call to check on the replaced which took 5 days to have it finally completed. Each day we would wait to hear but didn't receive a phone call till we call to check on the status of our vehicle. When we ask about a loaner of a car, we would inform that we were supposed to do that when dropping our vehicle off which we were never told that it was going to take 5 days to have a tire replaced. We've always been pleased with the service at Scranton Cadillac GMC of Vernon, but this last time was awful experience we had. More

Great service. ..appt: 11am,arrived at 10:30am...got my GMC back around 12:50...oil change...maintenancecheck and car wash. ..appt: 11am,arrived at 10:30am...got my GMC back around 12:50...oil change...maintenancecheck and car wash. More

Jonathan was very helpful and understanding with my circumstances when Scranton looked at my car. The entire experience was very easy and great. I would recommend Scranton for service. circumstances when Scranton looked at my car. The entire experience was very easy and great. I would recommend Scranton for service. More

Billy was extremely polite, professional and prompt. Glad we dealt with him and look forward to working with him in the future!!! Glad we dealt with him and look forward to working with him in the future!!! More