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Scranton Chevrolet of Norwich
Norwich, CT
2,288 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,288 reviews
February 25, 2022
Avoid this dealership at all costs. They had my new vehicle for 28 days. I paid for my rental vehicle, because they could not give me a vehicle that could tow a small trailer to replac They had my new vehicle for 28 days. I paid for my rental vehicle, because they could not give me a vehicle that could tow a small trailer to replace my truck. No big deal, Chevy reimburses $46 per day. Well I provided all of my documentation to them, have an email confirming everything was received, and here we are 8 months later, and this dealership continues to dodge my phone calls, and in person visits. It’s gotten to the point where I have to take them to small claims court, to get my $1,288.00. Unless they actually finally respond now to a negative review, after I’ve been more than patient. More
by Planb
February 24, 2022
They made the process go very smoothly and in a timely manner. A thumbs up. manner. A thumbs up. More
by chi0
Verified CustomerEmployees Worked With
February 23, 2022
Everyone is friendly and helpful without being being pushy. They try very hard to help you get the car that you want. pushy. They try very hard to help you get the car that you want. More
by RBHAY60
February 23, 2022
People were nice and helpful fast in an out and trust worthy told me what was wrong with my truck that I already knew worthy told me what was wrong with my truck that I already knew More
by Keith
Employees Worked With
February 23, 2022
My experience with Scranton Chevrolet has been excellent with this being my second vehicle purchase. Kamilla was outstanding and made my purchase extremely easy! Thanks again Kamilla! with this being my second vehicle purchase. Kamilla was outstanding and made my purchase extremely easy! Thanks again Kamilla! More
by ERATHBUN18
Employees Worked With
February 22, 2022
Everyone is not on the same Page here. Not negotiably friendly. Came within $500 of a deal and could not make it work. I’ll continue my business elsewhere Not negotiably friendly. Came within $500 of a deal and could not make it work. I’ll continue my business elsewhere More
by xcataldean2004
February 20, 2022
I ok left detailed instructions as to what needed to be looked at and addressed, those needs were NOT met. I am back to square one and have to get the car looked at AGAIN. I saw a service agent (Tammy) li looked at and addressed, those needs were NOT met. I am back to square one and have to get the car looked at AGAIN. I saw a service agent (Tammy) licking her fingers to shuffle through papers, not something you want to see while we are in a pandemic and those papers are handed to the customer. More
by rmelanie
February 17, 2022
They did a good. Job working with me to get a better rate by the credit union and. I love that car it is. Gorgeous I got everything I wanted I will recorment to all m Job working with me to get a better rate by the credit union and. I love that car it is. Gorgeous I got everything I wanted I will recorment to all my friends and family they are the best they work Very hard to get what you can afford More
by ROBERTOFBLANCHARD5769
February 17, 2022
No comment but the customer service is ok the only thing is the waiting room takes forever is the waiting room takes forever More
by reneperezw592
