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Scranton Chevrolet of Norwich
Norwich, CT
2,278 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,278 reviews
July 20, 2021
Here is the CEM Case number. 9-6791849981. Cars still not fixed. Terrible experience but in my opinion it was all about getting the car sold and not really taking care of the customer after the sale or after fixed. Terrible experience but in my opinion it was all about getting the car sold and not really taking care of the customer after the sale or after you got our money. More
by HUMMER1157
Verified CustomerEmployees Worked With
Josh Dickson, James Mitchell, Terry Jean
July 20, 2021
I had very good service , the staff was pleasant and very patient with my questions. I will recommend your services to family and friends. Thank you patient with my questions. I will recommend your services to family and friends. Thank you More
by MCCLARYMARY
July 19, 2021
We were visiting from out of state. The Service Rep was so accommodating and minimized our wait time for this oil change. Great work, team! so accommodating and minimized our wait time for this oil change. Great work, team! More
by claireriggs
Employees Worked With
July 19, 2021
Nicco Brown is an absolute treasure. Brilliant, respectful, knowledgeable, and helpful, Nicco was not pushy in the least. We pay cash and do our own vehicle maintenance, and once he knew that we we respectful, knowledgeable, and helpful, Nicco was not pushy in the least. We pay cash and do our own vehicle maintenance, and once he knew that we weren’t interested in financing or warranties, he never once made us feel unwelcome as other dealerships seem to do when they learn that we know exactly what we want and won’t be purchasing any frills. Treasure this young man - he’s exemplary. More
by rebecca.miller
Employees Worked With
July 18, 2021
Went to pay for my truck after I paid I went to check on truck rearview on passenger seat fuse boxes on the floor unexceptable after paying 1641 and my truck still don't start or work that's crazy to me yal truck rearview on passenger seat fuse boxes on the floor unexceptable after paying 1641 and my truck still don't start or work that's crazy to me yall are a dealership More
by reayj85
Employees Worked With
Terry Jean
July 17, 2021
Everyone I have had contact (on the phone or in person) with is very helpful and nice. Drop off & pick up for service is great! . with is very helpful and nice. Drop off & pick up for service is great! . More
by H.L.HOWLETT71
Employees Worked With
Other Employees :
Svc dept was closed when I dropped off & picked up. , Terry Jean
July 15, 2021
Hello I am grateful for everyone at Scranton Chevrolet. I have been going threw some difficulties and I needed to see my family. I brought my car in for its 15 month service and I had to go out of town. They have been going threw some difficulties and I needed to see my family. I brought my car in for its 15 month service and I had to go out of town. They were honest and checked things out to make sure my trip was a safe one. Thank you for treating me as you want to be treated. I had a safe ride going and coming. What a team!!!!. Thank you More
by Ytribbitts
Employees Worked With
Other Employees :
Everyone did a wonderful job, Bill Buswell, Rico Bozzini, David Tignonsini, Michael Cassel, Tony Dandonoli, Terry Jean, William Burns, Michael Moody, Omar Whitmore
July 15, 2021
Charged me for tire rotation for the first time in 3 years of going there. They no longer offer a military discount in an effort to “make up lost money” due to the pandemic. Shop materials additional co years of going there. They no longer offer a military discount in an effort to “make up lost money” due to the pandemic. Shop materials additional cost to service performed. More
by SCS3
Employees Worked With
No idea , Terry Jean
July 15, 2021
Courteous staff greeted me wishing 5 minutes of walking around the lot. Helped work with me to establish my baseline for what I needed and what I could afford. Great options to chose from and the financial around the lot. Helped work with me to establish my baseline for what I needed and what I could afford. Great options to chose from and the financials were explained in depth. Felt like I made the right choice when I left the other my new truck. More
by SpicyMeatball
July 15, 2021
Salesman did not return calls, emails, misrepresented selling price, sold vehicle with one key FOB. I wouldn’t do business with this bunch of dishonest people again. selling price, sold vehicle with one key FOB. I wouldn’t do business with this bunch of dishonest people again. More
by BERTMERC
Employees Worked With
Bill Buswell, David Tignonsini
