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Scranton Chevrolet of Norwich

Norwich, CT

4.5
2,288 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,288 reviews

June 08, 2021

I addressed a concern regarding my tire pressure and from the reading on my dashboard, the concern wasn’t addressed. That was disappointing, considering I purchased my vehicle here and this was my 2nd servic More

by MARLISE81694
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2021

I went for an oil change the other day and requested a tire rotation and a video inspection and I did not receive either. Most places vacuum your car for you but that was not done either which isn’t a hug More

by JESSICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Jean
Jun 08, 2021 -

Scranton Chevrolet of Norwich responded

Hi Jessica I'm sorry you did not get your video , I would be happy to review your multi point inspection with you which is a summary of what they found in the inspection. also we have suspended the vacuum service during covid hopefully we will resume soon. Tony Dandonoli Fixed Operations Scranton Chevrolet

June 06, 2021

Not good... will be talking to the manager Tammy about Not good... will be talking to the manager Tammy about this. The was a small simple service job that went very bad. Mr Anthony Holland More

by Ant H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Jo Muscarella
3.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rico Bozzini, David Tignonsini, Michael Cassel, Terry Jean
Jun 08, 2021 -

Scranton Chevrolet of Norwich responded

We appreciate you faith in tammy, I am sure she will take care of your concerns, please feel free to contact us so we can address your concerns.

June 05, 2021

The people at scranton Chevy went above and beyond to get me into my equinox Everyone there were si friendly a d helpful I would recommend scranton chevy to anyone More

by CLRKNNCY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell
Jun 14, 2021 -

Scranton Chevrolet of Norwich responded

Congrats on your new vehicle!! Thanks for the 5 star review and the opportunity to serve you. We appreciate both. Enjoy the vehicle!! Dominick Salemi General Sales Manager

June 04, 2021

I had the 27,000 mile check up done I asked how long it would take I was told an hour and a half it took 2 1/2 hours when I turned on the air conditioner my fan was making a horrendous noise when the cab f More

by ROBINSON.DOUG30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Jean
Jun 08, 2021 -

Scranton Chevrolet of Norwich responded

Thank you for your input and we are sincerely sorry for the sub-standard visit.

June 03, 2021

Not up to par with other dealerships that I have dealt with in the past. They forgot to reassemble some of the parts under warranty and I had to go back and have them do it right. They were nice about it More

by MR.MEDIATOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell, David Tignonsini, Tony Dandonoli, Terry Jean
Jun 08, 2021 -

Scranton Chevrolet of Norwich responded

Sorry, for the sub par visit it is our intention to provide top notch service , we had just been hit hard by covid and we have some new additions and we are moving forward with training and process to get back to providing an excellent experience for all of our customers . I thank you for the input and hope your next visit is better. Tony Dandonoli Fixed Operations

June 03, 2021

Always serviced my cars here and recently bought 2 vehicles from Bill. 10/10 would recommend going there for your next hassle free purchase. Make sure you ask for Bill. More

by DSEKAVEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Buswell, James Mitchell
Jun 05, 2021 -

Scranton Chevrolet of Norwich responded

Dave, thank you for the business and kind review. It was great that we could fill both of your needs with 2 vehicles in the same visit and we appreciate the opportunity to do so. Enjoy them both! Dominick Salemi General Sales Manager

June 02, 2021

We were lucky to have Kamila as our salesperson! She was able to answer all of the questions we had about the Equinox. She even helped us pair my phone. If anyone I know needs a car, I will definitely sen More

by D.FRENIER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mitchell
Jun 30, 2021 -

Scranton Chevrolet of Norwich responded

D.FRENIER, thank you for taking the time to tell everyone about the level of service we provide. It is much appreciated along with your business. Enjoy the vehicle and thanks again!! Dominick Salemi General Sales Manager

June 02, 2021

I've never had a better auto purchase experience. Super friendly staff, no pressure, and unnecessary sales pitches for unnecessary extras. I'll be back! More

by SALBREN6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Mitchell, Tudor Freeguard
Jun 30, 2021 -

Scranton Chevrolet of Norwich responded

Thanks for the awesome review SALBREN! We are happy when you are and thanks for letting everyone know we hit the high mark for you. Enjoy the vehicle and thanks again! Dominick Salemi General Sales Manager

June 01, 2021

I had to call after a day and half to fine about the progress on my 2017 Silverado pick up which went in for an oil change and diagnostics for a check engine light. Very poor communication. I wouldn’t More

by CCDARROW66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jun 08, 2021 -

Scranton Chevrolet of Norwich responded

We are sincerely sorry for the visit ,but thank you for the input. It will be very helpful moving forward, I sincerely hope you give us a chance in the future to serve you better.

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