Scranton Chevrolet of Norwich

Easy experience. . quick service and very good review of the work that was done Outstanding service . quick service and very good review of the work that was done Outstanding service More

I bought a pre certified Chevy Silverado 2500 HD it had 13000 miles on it had it less than a month and only drove it around town, this past Labor Day weekend I was driving to up state New York was into a 7 13000 miles on it had it less than a month and only drove it around town, this past Labor Day weekend I was driving to up state New York was into a 7 hour dive when at 2 1/2 hours in my back driverside tire sidewall blew out and shredded the tire. We hit nothing and were in steady traffic but moving along at 65 mph when it blew. I called Chevy roadside service which came and changed out the tire to the spare, we checked the rest of the tires which felt like they also had bulges in the side walls. I immediately sent pictures to Scranton Chevy in Norwich CT where I bought it, the sales guy apologized and said he would send it to his sales manager who would call me. Granted this was a holiday weekend but when it happened it was about 2:30!Friday afternoon. - no call and because of the holiday we could not get another tire - drove home worrying if we were going to make it without another blowout. Got back last night, called the dealer this morning to see if they were going to cover the cost of a new tire and was told that tires are not carried under the warranty or the bumper to bumper that I purchased for the next seven years. I could understand if I had hit something or did something to sacrifice the integrity of the tire but I didn’t. I paid over 60,000 for this truck three weeks ago and upgraded to a 2500 HD so that I wouldn’t have to deal with this kind of xxxx. Those tires are E rated very heavy duty Firestone tires xxx! A dealer that doesn’t back up what it sells three weeks after the sale says a lot about the dealer, at least cover the cost of a new tire and check the others but no I was told it was not covered and they checked them before I bought it, thanks for nothing. Never buying another truck from them or letting them do any service on my truck. More

When I arrived last Monday , I was seen right away to get oil change in my truck. Everyone was friendly and I didn't wait long at all. My experiences at Scranton Chevrolet in Norwich have all been pleasant. oil change in my truck. Everyone was friendly and I didn't wait long at all. My experiences at Scranton Chevrolet in Norwich have all been pleasant. More

Brought vehicle in because of a strange noise. Tech found a loose cover, tightened up and sent us on our way. He provided a rental vehicle in the car had to stay overnight. Tech found a loose cover, tightened up and sent us on our way. He provided a rental vehicle in the car had to stay overnight. More

Other than the missed diagnoses on my first visit by the tech, my second visit was outstanding. Was glad to have a loaner which made my time without my vehicle much better. tech, my second visit was outstanding. Was glad to have a loaner which made my time without my vehicle much better. More

Inquiry about Warranty Find out if a service was covered under warranty Referencing our power supply using vehicle charging port under warranty Referencing our power supply using vehicle charging port More

Khaliyah D. was amazing, very jolly, catered to our every need. Customer care at its best. I'm so glad we got to know her. was amazing, very jolly, catered to our every need. Customer care at its best. I'm so glad we got to know her. More

At the end they said could use an air filter my rear tires just went yellow on your chart could came out and said what I needed I might have had the air filter changed tires just went yellow on your chart could came out and said what I needed I might have had the air filter changed More

At the end they said could use an air filter my rear tires just went yellow on your chart could came out and said what I needed I might have had the air filter changed tires just went yellow on your chart could came out and said what I needed I might have had the air filter changed More

The only way of expressing the service I received at Scranton Chevrolet of Norwich is "PERFECT AS ALWAYS"!!! Thank you very much. I had questions on what was available on the instrument panel and Ga Scranton Chevrolet of Norwich is "PERFECT AS ALWAYS"!!! Thank you very much. I had questions on what was available on the instrument panel and Gary took care of that so I didn't have to go to any other dept .. More