Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Scranton Chevrolet of Norwich
Norwich, CT
2,261 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,261 reviews
November 11, 2023
Roses are red violets are blue why do you keep asking my option of you. option of you. More
by RKOPPLIN
Verified Customer
November 10, 2023
I received five star service from the salesman Alex. He was very professional and down to earth, was up front and honest. I couldn't have been any happier buying a vehicle from him. The sales manager Ra He was very professional and down to earth, was up front and honest. I couldn't have been any happier buying a vehicle from him. The sales manager Randy along with the finance manager Tisha made my day as well by being so friendly and informative. Very Accommodating!! If you ever need to find a vehicle I 100% recommend going here!!!!! 10 out of 10 :) More
by indiarobinson338
Employees Worked With
Randy Williams, Alex Holstein
November 07, 2023
I was greatly relieved when I heard that my problem with my truck was under warranty. my truck was under warranty. More
by NOEMAIL4
November 06, 2023
We have bought many cars over the years from various dealers. This was our first time at Scranton Chevy and by luck we got the best with Kamila! She is a gem. She knows her cars. She wasn't pushy li dealers. This was our first time at Scranton Chevy and by luck we got the best with Kamila! She is a gem. She knows her cars. She wasn't pushy like many car sales people. She made it easy to spend money :0). When she walked away from her desk to get something she printed for us, I told my husband we have to buy a car from her. And we did. More
by Kerri S
Employees Worked With
November 01, 2023
Brought my GMC Terrain in to the dealership on a trailer due to a severe driveability issue that ended up being caused by a short circuit in a wiring harness. Technician was unable to diagnose the issue, an due to a severe driveability issue that ended up being caused by a short circuit in a wiring harness. Technician was unable to diagnose the issue, and even suggested checking and replacing expensive, unrelated parts. When realizing the technician assigned to my vehicle would be unable to solve the problem, I picked up my vehicle, again on a trailer. After finding and correcting the problem using another (non dealership) path, I discussed the issue with the manager there, and showed them the actual problem and solution. Using dealership diagnostic tools, my issue should have been easily discovered. Finding the exact location of the short is tougher, but the tech should have been able to easily determine that the problem was being caused by wiring. Even after this discussion with the manager, he refused to refund the money they charged me for "diagnosis". I had higher expectations of "certified experts". More
by jeffncarolyn
November 01, 2023
I was promised a 15% discount for any service. Didn't happen.i was Very disappointed. Didn't happen.i was Very disappointed. More
by OSCARMEYER256
Employees Worked With
October 30, 2023
Replaced a recall part and now the recall part doesn’t work. What was the point if the part doesn’t work and now I have to be responsible for the replacement of a replacement?!? work. What was the point if the part doesn’t work and now I have to be responsible for the replacement of a replacement?!? More
by Crazy red truck
Employees Worked With
Jaelyn Reed
October 29, 2023
I am very happy with my new car! Couldn’t have had a better experience! Couldn’t have had a better experience! More
by ethanholloway265
Employees Worked With
