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Scranton Chevrolet of Norwich

Norwich, CT

Overview
Employees
Reviews
Vehicles
4.5
2,289 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,289 reviews

April 29, 2022

The dealership was clean, and friendly. I would definitely come back in the future for vehicle service. More

by Michaelsamaha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022 -

Scranton Chevrolet of Norwich responded

Great news Michaelsamaha! We are happy when you are happy. Enjoy the vehicle and your summer. See you next time and thanks again! Team Scranton Service

April 29, 2022

Had nothing but bad experiences with your business from the time I brought my car and your service department More

by 27WHOLMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan Anderson
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May 03, 2022 -

Scranton Chevrolet of Norwich responded

27wholmes please contact us so that we can understand hand help with any issue you are experiencing. 860-889-3333 x332 Team Scranton Service

April 28, 2022

The staff is very polite and friendly, and the waiting room was neat and clean. More

by TOM.CREGEUR17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Anderson
Report | Print
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thank you Tom! We appreciate the opportunity to service your vehicle and for you taking the time to review your experience. Have a great summer and thanks again! Team Scranton Service

April 28, 2022

Well informed a little wait due to checking on warranty but that came thru thank you! More

by PLAPINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennan Doehring
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May 05, 2022 -

Scranton Chevrolet of Norwich responded

Sorry for the wait PLAPINE but we are glad we could get your issue covered under the warranty. A little wait is worth a lot less spent! Enjoy your summer and thanks again! Team Scranton Service

April 27, 2022

Was So Pleased with the Sales Woman Karmila She did a Great Job & Very Informative.I Would Highly Recommend Her to My Friends More

by KatheeKatt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Haddad
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Apr 27, 2022 -

KatheeKatt responded

I Love My New Car! Ty!

April 25, 2022

Work done in timely fashion and was able to pick up after 5pm which was great More

by wgagnier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cassel
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Thank you wgagnier for taking the time to post this review regarding your experience. In our efforts to provide the best service possible please let us know how the team fell short of your expectations. I see the techniction recieved 5 stars and I can assure you the entire team wants to follow suit. Your feedback is invaluble. Please give us a call at 860-889-3333 x322 to discuss in more detail. Team Scranton Service

April 24, 2022

Too expensive, I’ll be going to my local mechanic moving forward! The estimate they gave 2438 to replace a blend door in heater box was done for 1300 less!!! Plus the customer service from a male staff was More

by RUTH.36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennan Doehring
Report | Print
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Ruth, thank you for the kind words about Tammy and we are sorry to hear you felt let down by some of our other team members. Our goal is always completely satisfied and we will strive to be better for you in the future from your experience. Team Scranton Service

April 24, 2022

They were very helpful with the trade in and new truck purchase, accommodating our needs. Extremely happy with our new Colorado More

by JCONNELL.CDT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Salemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Haddad, Steven Murphy Sr.
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Apr 26, 2022 -

Scranton Chevrolet of Norwich responded

Thank you for your continued patronage Mr. Connell! We appreciate your business as always. Thanks for taking the time to post your review and we will see you next time you are in for service. Dominick Salemi General Sales Manager

April 23, 2022

Quick, clear communication concise, polite and efficient. Everything was explain very clearly to me. Perfect More

by bbuscetto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Thank you bbuscetto! Perfection is always the goal so we are happy to see we could acheive that status for you. See you next time and enjoy your summer! Team Scranton Service

April 23, 2022

The Car was picked up as promised and repair to the car was completed quicker than was promised More

by john410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Feaster, Brennan Doehring
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Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

We are happy we could overdeliver for you John410. That is always our goal but supply issues certainly make it harder sometimes. Glad we could exceed your expectations! See you nex time and enjoy your summer! Team Scranton Service

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