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Scranton Chevrolet of Norwich

Norwich, CT

4.5
2,288 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,288 reviews

April 22, 2022

My appointment was on time. Service was performed as expected. In the alloted time frame. More

by Mmfinn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for the business Mmfinn! Happy to hear your visit was good from your end and thank you for providing the review about your experience. We appreciate you! Team Scranton Service

April 22, 2022

They are a small dealership with outstanding customer service. I have always been treated fairly and without delay. I wouldn’t go anywhere else More

by PRLIPAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

We love that description PRLIPAR! Thank you for your continued loyalty and patronage. We love collecting 5 star reviews and thank you for providing one for everyone to see. Enjoy your summer and we will see you next time! Team Scranton Service

April 22, 2022

It was great. Tammy is always welcome and awesome. Thanks to the team for their efforts More

by ssn690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennan Doehring
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Great news ssn690! Thank you for taking the time to write about your experience with Tammy and the team. We appreciate your continued patronage, enjoy your summer, and we will be here when you need us again. Team Scranton Service

April 21, 2022

2nd time they said the problem was fixed and it wasn’t. Need more training g More

by CHRISTOPHANNELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan Anderson, Brennan Doehring
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Christophannelli, thank you for the opportunity to service your vehicle. We know that sometimes electrical issues can be more complicated than most. Although your ECM is fixed and the wildlife damage repaired you may be able to eliminate nesting in the vehicle by changing the way or where you are parking. Also, if the vehicle sits for periods it is inviting for those little guys to find a place to nest. Team Scranton Service

April 20, 2022

Nicco very helpful. Others there as well. I had a great experience. Would go again. More

by DVIERA0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for the business DVIERA0! Its nice to hear when it is done right from your perspective and we appreciate your business and review. Thank you again! Dominick Salemi General Salles Manager

April 20, 2022

Easy to set up and schedule appointment. Work was done quickly, timely and when additional work needed, easy to schedule and complete. More

by thekoof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for using the online tool thekoof! Its easier for everyone. Enjoy your summer and we will see you next time for your service. Thanks again! Team Scranton Service

April 19, 2022

The whole process was smooth. Steve Murphy helped us and was very down to earth. It was the best experience we've had getting a new vehicle. Everyone there was great. Very friendl More

by gfireman224
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Haddad, Steven Murphy Sr.
Apr 19, 2022 -

Scranton Chevrolet of Norwich responded

Awesome news gfireman224! Thank you for letting everyone know how happy you are with the experience here. We appreciate your business and review of Steve, Ed, and the team. Enjoy the vehicle! Dominick Salemi General Sales Manager

April 19, 2022

They were suppose to rotate tires and they didn,t because I had some paint on left front and rear tires and when I got cat back the paint was still More

by dukeofearl077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Anderson
Apr 19, 2022 -

dukeofearl077 responded

I paid for a service that I did not get and because of health reasons I was not able to respond to your survey,but I feel that some communication from dealership is necessary,if they want to be my dealership

Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Dukeofearl077 we hope that you are feeling better. Upon checking the repair order we want to assure you that your tires were rotated and we apologize if we did not communicate properly with you. Please stay well and enjoy your summer! Team Scranton Service

April 17, 2022

I had a garage put a new turbo in my car and instead of checking it out you said it had to be replaced. Your service department never even popped the hood. I'm not happy with your service department More

by tomjchampagne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brennan Doehring
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Tom, we are sorry to hear that you felt we did not help you. We do want you to know that we came to the conclusion that your vehicle needed a turbo because of the flow sensor test we performed. Its unfortunate that we had to provide the bad news but we are happy your second opinion replaced it for you. Team Scranton Service

April 16, 2022

My car is not ok. I Just have an use stop by Scranton because dashboard show me low ingune power some guy told me to go Aunto Zone for a Free test the result i More

by Theybu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh RIP
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Anglea, we are not sure where our performance was lacking on this case but we are always interested in your perspective. Please let us know how we can be better for you in the future. Team Scranton Service

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