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Scranton GMC of Vernon
Vernon, CT
2,984 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,984 reviews
June 15, 2023
Title: Disappointing Decline in Service Quality Rating: ★★☆☆☆ I recently had a truly disappointing experience at the service center for my car. It is disheartening to see how much thi Quality Rating: ★★☆☆☆ I recently had a truly disappointing experience at the service center for my car. It is disheartening to see how much this establishment has deteriorated over the past few years. Once known for treating customers with value and respect, it has now become apparent that we are just another faceless number to them. The disorganization and exorbitant prices have left me with a sour taste in my mouth. To start with, getting an appointment was a frustrating ordeal. I had to wait over a week just to secure a spot. Unfortunately, the long wait didn't end there. It took a staggering six weeks for a part to arrive, which I understand is not entirely their fault. However, during this time, they also managed to mishandle a simple tire replacement. When I dropped off my car, it was in pristine condition. However, upon receiving it back, I was shocked to find that my rims were filthy, as if no effort had been made to clean them. The tires themselves were hastily installed, giving the impression that a careless child had put them on. To add insult to injury, my vehicle was covered in pollen and looked terrible. Considering the price I paid for the vehicle, I expected more care and attention to detail in preserving its appearance. Overall, I am deeply disappointed with the decline in service quality at this service center. The lack of organization, excessively long wait times, and subpar attention to detail make it difficult for me to recommend this establishment to others. It is my hope that they take customer feedback seriously and make the necessary improvements to regain their previous level of excellence. More
by Tfbegley
Verified CustomerEmployees Worked With
William
June 12, 2023
Scranton motors did a great job , very labor intensive, they had the extremely skilled technician, truck is running very well , Service manager was awesome to deal with , highly recommend! they had the extremely skilled technician, truck is running very well , Service manager was awesome to deal with , highly recommend! More
by Epersonjr2023
Employees Worked With
June 11, 2023
if the order was correct to begin with . i would not have to loose 4 hrs work i would not have to loose 4 hrs work More
by tsimarc182
Employees Worked With
June 11, 2023
The Service dept is awesome. ..they are on top of everything....they handled everything asap!!! ..they are on top of everything....they handled everything asap!!! More
by SMTOB56
Employees Worked With
June 10, 2023
The staff was super kind and the process was quick. Our seller was James Magene he was super nice and professional and helped explain the whole process to us. Once the transaction was done the GM of th Our seller was James Magene he was super nice and professional and helped explain the whole process to us. Once the transaction was done the GM of the dealer came out to congratulate me on our purchase. Would absolutely recommend. More
by mrosario4
June 10, 2023
They were able to get in me at the last minute- addressed all of my concerns and had me back on the road quickly. Loved the attention to detail and they listened to all of my concerns. I’m very happy with th all of my concerns and had me back on the road quickly. Loved the attention to detail and they listened to all of my concerns. I’m very happy with this dealership More
by pspring28
June 08, 2023
Very good people. Dave was wonderful to work with. I'm glad I did business. Dave was wonderful to work with. I'm glad I did business. More
by BILL@3GFLOORS.NET
Employees Worked With
