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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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February 27, 2020

Always super helpful and A+ customer service! Jonathan in service was very helpful and great with communication! Even when my repair took longer than expected he helped to ensure my transportation was taken More

by kristinwhite1981
Recommend Dealer
Yes
Employees Worked With
Jonathan
February 27, 2020

Always pleasant and helpful.Appreciate the cleanliness and comfortable waiting room. Appreciate the car wash!! I love my Cadillac I’ve had since 2011 one of the best running cars I’ve owned. Thanks More

by Ayottefam4
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
February 26, 2020

Took me on time, have a nice waiting area, finished before they said they would and washed my truck. Excellent service all-around. Extra words at the end are silly but required. Dropped 1 star because More

by BDANEK
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek
February 23, 2020

Waited two hours for oil change but other than that nothing but love for the employees. Everyone is helpful & always remember you. Evan, Romaine my favs More

by terik0971
Recommend Dealer
Yes
Employees Worked With
Dan McCann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Evan Blanchette
Feb 27, 2020 -

Scranton GMC of Vernon responded

We apologize for the unusually long wait time for your oil change. Wait times are our top priority currently and we are actively making changes to avoid that happening to our customers. But we are so glad to hear that you enjoy coming to see us! And you’re right - we think Romaine and Evan are pretty great too :)

February 23, 2020

Has not fixed problem. Been having problem since may 2017. Also forgot to reset oil life after oil change l am not pleased with having to have repeated visits to dealership More

by V8BB427
Recommend Dealer
No
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Alamprese
Mar 09, 2020 -

Scranton GMC of Vernon responded

Good afternoon, We would like to take a further look into the specifics of your situation. Our new service director is handling any outstanding issues like this personally. Would you mind responding to this review (privately if you prefer) with your name and contact information so we can work with you to resolve any lingering issues? Or if you would rather contact us, please call us at 860-872-9145 and ask for Mike Conlon, Service Director. He can also be reached at MikeC@scrantonmotors.com. Thank you, and we look forward to hearing from you.

February 22, 2020

Scranton has been reliable to me and I'm always more than happy with my services. Beverly is on top of everything! I love her. More

by Alexclemson
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek
February 22, 2020

Prompt service and a quote before doing a job is hard to find these days. Along with a dealership with a diesel tech. Scranton Gmc has these values and people to provide these hard to find requests. I alway More

by CHRIS.GARRITY
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
February 19, 2020

They were very helpful and friendly to both my wife and I. We brought a car to them that we got from Carvana and they checked it out for us and pointed out things that would need to be fixed and assured us More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Justin and Keith
February 18, 2020

The staff at Scranton Motors are very professional and friendly.They are easy to work with and seem to really care about their customers!!!I would recommend them to friends and family!!! More

by mburgie963
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie, Trevor Barbersek, Trevor Hamel
February 13, 2020

Took care of a recall on a Suburban with good scheduling involved. Vehicle was picked up and after service was completed it was brought back to us More

by Pete
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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