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Secor Subaru - Service Center

New London, CT

4.7
1,250 Reviews
Call Service Center (860) 442-2323

1,250 Reviews of Secor Subaru - Service Center

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May 20, 2024

Problem not solved. Was billed for a part that was not needed and not installed. More

by A_design
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Eggert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Culley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Secor Subaru responded

Hello, We appreciate you for taking the time to speak with us about this situation. We regret that special order parts are non-refundable and appreciate your understanding. We hope the temporary fix on your gate will get you through until the correct part arrives. Please don't hesitate to reach out if there are any concerns or questions before then. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Helpful
May 19, 2024

Very friendly, helpful and accommodating service. Made my experience easy. Would/will choose them again. More

by SAUNG37
Recommend Dealer
Yes
Employees Worked With
Shane Wildes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pricone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Secor Subaru responded

We're glad to know you had a positive experience with us at Secor Subaru! We strive for friendly and accommodating service. Looking forward to serving you again in the future!

Helpful
May 18, 2024

Kyle was amazing. Listened to what I needed and got the problem resolved without basically accusing me of causing the problem due to my neglect (which is what Holmgren More

by jeffrey21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Secor Subaru responded

Jeffrey, we're glad to know Kyle and our team at Secor Subaru could assist you effectively. We always aim for respectful service that meets your needs. Thanks for choosing us!

Helpful
May 17, 2024

They said they vacuumed my car, but did not. Kyle, Becky, and the service techs are excellent. More

by alisonbreichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024 -

Secor Subaru responded

Hi Alison! We're sorry to hear about your experience with the car vacuuming at Secor Subaru, but it's great to hear that Kyle, Becky, and the service techs provided excellent service otherwise. If you'd like, we can make sure to address the oversight with the vacuuming. We appreciate your feedback and your business!

Helpful
May 16, 2024

Maintenance at this dealership scratched my steering wheel, dented my door exterior by hitting it against a car lift, and chipped the paint on the end of my door. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 09, 2024

The service appointment was started on time and all tasks were completed. A complimentary car wash was also included. I have been a customer of Secor Subaru for the past 22 years, and usually satisfied with More

by TBISCEGLIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Secor Subaru responded

We're glad to know that you've been satisfied with our service over the years at Secor Subaru. Thank you for your loyalty and we look forward to continuing this relationship in the future!

Helpful
May 09, 2024

Anastacia is fantastic. A great representative for the dealership. My service experience was flawless, and got my car washed as well. More

by D.CAPORALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Secor Subaru responded

We're so glad to know that Anastacia provided you with a flawless service experience at Secor Subaru! It's great to see your car got the extra sparkle too. Thanks for sharing this review!

Helpful
May 09, 2024

Everyone was pleasant and cooperative. Job done in time specified. Woul get rid of TV in waiting room. More

by spjson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Secor Subaru responded

We appreciate your feedback and are glad to know you found our team at Secor Subaru pleasant and cooperative. We'll take note of your suggestion about the TV in the waiting room. Thanks for choosing us!

Helpful
May 07, 2024

The power port [cigarette lighter] in the dash had blown a fuse. They determined the cause and fixed it with a minimum fuss. The waiting room was comfortable and convenient. More

by PETERHAWKINS106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Secor Subaru responded

Peter, we're glad to know our team at Secor Subaru was able to quickly diagnose and fix the issue with your power port. Thanks for highlighting our comfortable waiting area too!

Helpful
May 06, 2024

You guys are the best -- clear expectations, definite results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is r More

by GRAY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Secor Subaru responded

Hi Gray! We're glad to know that you appreciated our service at Secor Subaru! We aim for clear communication and results. Sorry about the inconvenience with the restroom, we'll make sure it's up and running next time. Thanks for your feedback!

Helpful
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