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Secor Volvo Cars

New London, CT

4.8
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,480 reviews

January 05, 2025

The salespeople were knowledgeable and the dealership had a V90 Cross Country that we could test drive, which other dealers in Connecticut did not have. More

by garybouchard
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

Great dealership- everyone was very friendly. They offered lots of advice and were very helpful and knowledgeable in my car buying process. I will be returning to Secor Volvo again! More

by ellie.deutermann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Feeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Beverly
January 05, 2025

I have a 2002 Ford Thunderbird and the front number was ripped off by a passing car. I brought it to SECOR Collision Center in New London and they had to find parts for my 22 year old car. It took almost a More

by dandysandy323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pasternak
January 04, 2025

Customer service is definitely lacking at this dealership. When an appointment is made most if not all customers expect their vehicle services to be performed in an adequate amount of time especia More

by JSAYWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Mattingly
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Keith is the man! Great service as always. Really helpful and user friendly. Thank you very much. More

by HOEVEL.DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

Was in a car accident and my car was pulling to the left after it was fixed so I had an alignment done from Secor because I trust them totally…. I was told my passenger front tire could not be aligned. call More

by Jackee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pasternak
December 26, 2024

Courteous, prompt service always whenever we visit this dealershop. Would recommend highly to anyone requiring service. More

by ARATHMYSTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

They make the extra effort to be sure you are satisfied. Great experiences with service and sales. More

by matthew.zaccara
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Otto Ficken
December 12, 2024

Secor Volvo of New London provides excellent service with a smile: from appointment scheduling, to the time onsite for servicing, to tthe complementary car wash on the backend. More

by PORTERDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
December 09, 2024

Replaced the battery (warranty - I paid only for labor). This solved all the problems I had seen. Julie really knows her stuff. Great to work with. Dealership is a pleasant place to wait while car is More

by CARLFRANZONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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