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Secor Volvo Cars
New London, CT
1,500 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,500 reviews
January 09, 2026
Overall the dealership is solid, but customer service lags behind the quality of their cars and technicians. lags behind the quality of their cars and technicians. More
by CRAIG.SLIFER
Employees Worked With
December 29, 2025
Excellent service. Worked with Diane G. who was so attentive, easy and wonderful to work with, and no pressure at all. Her attention to detail and responsiveness will d Worked with Diane G. who was so attentive, easy and wonderful to work with, and no pressure at all. Her attention to detail and responsiveness will definitely continue to keep me coming back to Secor. Thank you Diane and Secor! More
by shep964
December 16, 2025
Typically have a good experience but did not on this occasion. Brought in to get 120,000 mile service which was not an issue. Also brought in for inoperable sun shade on panoramic sunroof that was not occasion. Brought in to get 120,000 mile service which was not an issue. Also brought in for inoperable sun shade on panoramic sunroof that was not extending but the sunroof still worked. Initially told me motor needed to be replaced which was authorized for $800. Then they called me back to say motor was not the issue and it was a cabling issue and to fix would be $4700. Additionally, now the sunroof does not function at all with whatever was done during the service. The only explanation that was given was a corroded wiring issue. No pictures were provided. No warning was given that this was a possibility (this was done in the past with particularly sensitive equipment so that an informed decision could be made). It would not have been authorized if this was known as the sun shade was rarely used. In addition to causing the sunroof to no longer operate, a $180 diagnostic fee for the work was also charged (although the old motor was put back in and the $800 replacement fee was refunded). In short, the SUV was retuned in a worse state than it was brought in, and a fee was charged. A fix will be complicated because I do not know what the technician did that caused it to break. More
by Thegoat52inch
Employees Worked With
December 11, 2025
I have been treated great! All employees were professional and gracious. My car was serviced exceptionally. I definitely will service my Volvo at this amazing dealership. All employees were professional and gracious. My car was serviced exceptionally. I definitely will service my Volvo at this amazing dealership. More
by comasramirez17
December 03, 2025
Service was done in less time than expected, and for less cost. Discount coupon helped even more. At 109K, our Volvo is just broken in! cost. Discount coupon helped even more. At 109K, our Volvo is just broken in! More
by CARLFRANZONI
Employees Worked With
November 14, 2025
I love Volvos and have had excellent experiences until I leased a car from Secor. The sales experience was great, but their service department does not provide good service. They are rude, grumpy, and not leased a car from Secor. The sales experience was great, but their service department does not provide good service. They are rude, grumpy, and not good at listening. More
by gbar46
Employees Worked With
November 06, 2025
Price was negotiated prior to coming in and kept to by the dealership. They were also good about running down available discounts that cost them nothing and saved me $1,000. the dealership. They were also good about running down available discounts that cost them nothing and saved me $1,000. More
by depalp1984
September 12, 2025
Wonderful saleswoman. Easy to work with. Fast and efficient. She gave us all the info we needed to make a decision. Easy to work with. Fast and efficient. She gave us all the info we needed to make a decision. More
by cjbuzzi
August 18, 2025
Sales person Steve was excellent; no pressure and answered all questions . Everything on time and efficient answered all questions . Everything on time and efficient More
by patfedor
August 14, 2025
Steve Plona was the BEST car sales person I've had in my 63 years. Some examples of his excellence started when he provided me with thorough test drive experience of two different XC60 cars. Next he deli 63 years. Some examples of his excellence started when he provided me with thorough test drive experience of two different XC60 cars. Next he delivered my new car to me in Maine since it did not come in prior to my departure for the summer. Finally he responded on numerous occasions to questions on the operation of my new car. He was truly an outstanding sales person. More
by Sally
Employees Worked With
