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Secor Volvo Cars

New London, CT

4.8
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,480 reviews

June 03, 2024

Good experience. Good people. Otto was responsive and helpful throughout the process and the transaction was efficient. More

by srotermund
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Otto Ficken
Jun 04, 2024 -

Secor Volvo Cars responded

We're glad to hear Otto and the Secor Volvo Cars team provided responsive and efficient service. Thanks for sharing your feedback!

May 31, 2024

Anthony was very knowledgeable about the Volvo product. He was patient with us and explained everything in detail, sometimes more than once because we struggled with the newer technology. The process to pu More

by michiganmemories
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Secor Volvo Cars responded

Thank you for sharing your positive experience! We're delighted to hear that Anthony and Steve made the process seamless and informative at Secor Volvo Cars. Enjoy getting to know your new XC60, and we're here if you need anything further!

May 31, 2024

Best experience ever! Felt like I was at the spa start to finish. No stress at all. More

by JRCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Secor Volvo Cars responded

Thank you for choosing Secor Volvo Cars! We look forward to seeing you again!

May 31, 2024

The most notable part of my entire experience was the test drive I took with Stephen P. He not only explained fully all aspects of the car but showed me the cars capabilities. He is truly one of a kind s More

by laura s
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Secor Volvo Cars responded

We're delighted to hear that Stephen made your test drive experience exceptional at Secor Volvo Cars. Thanks for sharing such positive feedback about his service and expertise! Enjoy your new ride!

May 31, 2024

Courteous, efficient, easy to schedule appointments. the place is also clean and comfortable. Very efficient customer service More

by surg0549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
May 31, 2024 -

Secor Volvo Cars responded

Thank you for highlighting the courteous and efficient service provided by our team here at Secor Volvo Cars! We're glad to hear that scheduling appointments was easy and that our facilities met your expectations. Please don't hesitate to reach out the next time we can be of assistance!

May 31, 2024

Had a wonderful experience. The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! More

by thalitacarega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Secor Volvo Cars responded

We're delighted to hear you had a wonderful experience with our team at Secor Volvo Cars! Thanks for the kind words and support. Safe travels!

May 30, 2024

We had a very pleasant, streamlined experience, purchasing an our S60 from Secor Volvo. They were honest, straightforward, and gave us good value for our trade More

by rrayc188
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Secor Volvo Cars responded

Thank you for trusting the Secor Volvo Cars team with your recent purchase! We wish you many happy miles in your new S60 and hope to work with you again in the future!

May 27, 2024

This was my first Volvo and I’ve been taking it in for service since I purchased it. I have never had a problem and everyone always acts in a very professional manner This time I brought my car in for 5 More

by JAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Secor Volvo Cars responded

Hi! Thank you for your continued trust in Secor Volvo Cars! We're delighted to hear that our team has consistently provided professional service and that the detailing exceeded your expectations. We appreciate the recommendation!

May 25, 2024

Great experience, very in depth detail in explaining all the features.. Transaction was hassle free, Friendly greeting and assured me that I was in good hands with a highly rated vehicle in safety, reliabil More

by JosephDeal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Secor Volvo Cars responded

Hi Joseph! We're delighted to hear that you had a great experience with us at Secor Volvo Cars. Thanks for sharing your positive feedback! Enjoy your vehicle and drive safely!

May 24, 2024

The service department was excellent fixing our Saab. Very professional, curious and apprised us of every cost before performing the work.We will definitely return when work is needed on our Saab. More

by sailgirl7300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Secor Volvo Cars responded

Hi! Thank you for sharing your positive experience with our service department at Secor Volvo Cars! We're glad to hear everything was handled professionally and transparently. Looking forward to assisting you again in the future!

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