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Secor Volvo Cars

New London, CT

4.8
1,479 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
Contact Dealership

575 Broad Street

New London, CT

06320

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Showing 1,479 reviews

January 10, 2024

I have only had the Volvo XC60 for 4 days so it's difficult to offer in depth comments, but as of todate Mr.Plona and Secor are 5 star. More

by millers1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Secor Volvo Cars responded

We're glad to know you've had a positive experience with Mr. Plona and our team at Secor Volvo Cars so far! We hope you continue enjoying your new Volvo XC60, thanks for the 5-star review!

January 06, 2024

Engine light went on, got me in very quickly, courteous staff, great service and good communication. I was also able to get a loaner for the day, so that was a great bonus! More

by FRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Secor Volvo Cars responded

Hi FRW! We're glad to know that our team at Secor Volvo Cars was able to assist you promptly and efficiently. It's always a pleasure providing great service, including loaner cars when needed! Thanks for the review!

January 05, 2024

We have one Go To dealership-family for our automobiles. Whether it's Secor Saab...Secor Jeep or Secor Volvo... it's always ... Secor. We are always treated fairly.... it's like seeing long time friends! T More

by JWAKIM0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Secor Volvo Cars responded

We're delighted to be your go-to dealership and appreciate the trust you've placed in us at Secor Volvo Cars. It's always a pleasure seeing familiar faces, and we look forward to continuing our relationship with you!

January 03, 2024

Easy to schedule at first call Great service, courteous staff. Good advise on tire wear. Prompt service More

by SERGIOCASILLASFACSFASCRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Secor Volvo Cars responded

We're glad to know that you found our scheduling process easy and appreciated the service at Secor Volvo Cars. Thanks for your feedback on our staff's courtesy and advice!

December 31, 2023

Secor Volvo always excellent. Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during hol More

by YARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Secor Volvo Cars responded

We're glad to know that our team at Secor Volvo Cars was able to assist you promptly, especially during the busy holiday season. Thank you for your kind words and we look forward to serving you again in the future!

December 29, 2023

They are always so friendly and helpful. Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! More

by sarah54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Secor Volvo Cars responded

Hi Sarah! We're so glad to know that our team at Secor Volvo Cars has been able to assist you in maintaining your vehicle. Your kind words are greatly appreciated, and we look forward to continuing this level of service for you!

December 17, 2023

Always a great experience. Fast service and very friendly! Steve in sales was one of the best sales people I’ve met. More

by Frank A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Secor Volvo Cars responded

Hey Frank, thank you for the 5-star rating! We're glad to know you had a great experience with Steve and our team at Secor Volvo Cars. We appreciate your kind words about the fast service! Safe travels!

December 06, 2023

Secor Volvo really tries to exceed expectations and service is genuine and friendly. They help first timers in service and they know how to execute the “wow factor”. More

by Jenny B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Secor Volvo Cars responded

Hey Jenny, thank you for the 5-star rating! We're delighted to know that our team at Secor Volvo Cars was able to provide you with a friendly and genuine service experience. We look forward to serving you again! Drive safely!

November 16, 2023

Consistently good experience with both sales and service teams. Had an issue with 2023 XC40, when after an unsuccessful update the car did not start. The service team helped reaching out to Volvo customer More

by Tatiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Secor Volvo Cars responded

Hi Tatiana! We're glad to know that our sales and service teams at Secor Volvo Cars were able to assist you effectively with your 2023 XC40 issue. We always aim for a smooth experience - thanks for the review!

November 13, 2023

1 day ago Terrible experience! Brought my car (a volvo C70) in to have the radio fixed-I was waiting for the car when informed they needed more time to diagnose the problem (this More

by Byron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Secor Volvo Cars responded

We are sorry to learn of your recent experience. On review with our staff, it appears, we were dealing with a combination of repair on an older vehicle, parts procurement and some rodent infiltration. I am more than happy to discuss any concerns you may have in more detail. Please feel free to contact me at your convenience. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

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