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Secor Volvo Cars

New London, CT

4.8
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,480 reviews

January 11, 2024

My overall experience was amazing. Steve was very welcoming and diligent and reviewing all the features the vehicle had. He was very thorough and made sure I was comfortable with the v More

by anthony.andrade57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Secor Volvo Cars responded

Hi Anthony! We're so glad to know that Steve made your experience at Secor Volvo Cars a memorable one. We appreciate the recommendation and are here if you need anything else!

January 10, 2024

I came prepared to wait all morning for my car to be ready, but it took far less time than expected and they did a great job. I've always been very satisfied with this dealership! More

by CAROL_L_CHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in the Parts department
Jan 10, 2024 -

Secor Volvo Cars responded

Carol, we're glad to know your visit at Secor Volvo Cars was quicker than expected and that you've consistently had satisfying experiences with us. Thanks for the review!

January 06, 2024

Engine light went on, got me in very quickly, courteous staff, great service and good communication. I was also able to get a loaner for the day, so that was a great bonus! More

by FRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Secor Volvo Cars responded

Hi FRW! We're glad to know that our team at Secor Volvo Cars was able to assist you promptly and efficiently. It's always a pleasure providing great service, including loaner cars when needed! Thanks for the review!

January 06, 2024

We have one Go To dealership-family for our automobiles. Whether it's Secor Saab...Secor Jeep or Secor Volvo... it's always ... Secor. We are always treated fairly.... it's like seeing long time friends! T More

by JWAKIM0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Secor Volvo Cars responded

We're delighted to be your go-to dealership and appreciate the trust you've placed in us at Secor Volvo Cars. It's always a pleasure seeing familiar faces, and we look forward to continuing our relationship with you!

January 03, 2024

Easy to schedule at first call Great service, courteous staff. Good advise on tire wear. Prompt service More

by SERGIOCASILLASFACSFASCRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Secor Volvo Cars responded

We're glad to know that you found our scheduling process easy and appreciated the service at Secor Volvo Cars. Thanks for your feedback on our staff's courtesy and advice!

December 31, 2023

Secor Volvo always excellent. Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during hol More

by YARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Secor Volvo Cars responded

We're glad to know that our team at Secor Volvo Cars was able to assist you promptly, especially during the busy holiday season. Thank you for your kind words and we look forward to serving you again in the future!

December 29, 2023

They are always so friendly and helpful. Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! More

by sarah54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Secor Volvo Cars responded

Hi Sarah! We're so glad to know that our team at Secor Volvo Cars has been able to assist you in maintaining your vehicle. Your kind words are greatly appreciated, and we look forward to continuing this level of service for you!

December 17, 2023

Always a great experience. Fast service and very friendly! Steve in sales was one of the best sales people I’ve met. More

by Frank A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Secor Volvo Cars responded

Hey Frank, thank you for the 5-star rating! We're glad to know you had a great experience with Steve and our team at Secor Volvo Cars. We appreciate your kind words about the fast service! Safe travels!

December 06, 2023

Secor Volvo really tries to exceed expectations and service is genuine and friendly. They help first timers in service and they know how to execute the “wow factor”. More

by Jenny B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Secor Volvo Cars responded

Hey Jenny, thank you for the 5-star rating! We're delighted to know that our team at Secor Volvo Cars was able to provide you with a friendly and genuine service experience. We look forward to serving you again! Drive safely!

November 16, 2023

Consistently good experience with both sales and service teams. Had an issue with 2023 XC40, when after an unsuccessful update the car did not start. The service team helped reaching out to Volvo customer More

by Tatiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Secor Volvo Cars responded

Hi Tatiana! We're glad to know that our sales and service teams at Secor Volvo Cars were able to assist you effectively with your 2023 XC40 issue. We always aim for a smooth experience - thanks for the review!

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