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Secor Volvo Cars

New London, CT

Overview
Employees
Reviews
Vehicles
4.8
1,481 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,481 reviews

July 18, 2023

Excellent experience! Salesmen and finance manager we’re extremely professional, knowledgeable, patient and respectful. Response by far, the best vehicle purchase experien More

by Carolaort65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Russo
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Jul 18, 2023 -

Secor Volvo Cars responded

Thank you for the glowing review! We're delighted to hear that our team at Secor Volvo Cars provided you with an excellent car-buying experience. We appreciate your recommendation and look forward to serving you again in the future. Drive safely!

July 07, 2023

Excellent customer service. Completed service on my vehicle quickly. Brought my laptop to work in their comfortable waiting area. More

by NORBEH
Service Time
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Secor Volvo Cars responded

Thank you for the kind review! We're glad our Secor Volvo Cars team could get your vehicle's service completed efficiently and we hope you won't hesitate to reach out if we can be of assistance again in the future. Take care!

July 07, 2023

Great customer service and follow- up. Easy to work with throughout the entire sales process More

by None
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Secor Volvo Cars responded

Thank you for the fantastic review! It was a pleasure working with you and we hope we have the opportunity to do so again in the future. Until then, take care and enjoy your new vehicle! - The Secor Volvo Cars Team

July 03, 2023

After assurances and $1600, the issue I brought it in for is still not fixed. More

by gvezina
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Secor Volvo Cars responded

Thank you for your comments. We understand how frustrating an intermittent condition, on an older car, can be especially when other shops are involved. The work we performed was based on previous repairs and next possible steps. On your last visit we had multiple drivers road test the vehicle and could not duplicate the condition. We have left the door open for additional inspections if the condition can be duplicated. Please feel free to contact me directly with any questions, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Jul 03, 2023 -

gvezina responded

I have only myself to blame I suppose for having faith in humanity. After going to several local independent shops and spending thousands with the assurance that it was fixed, and it wasn’t, I decided that the best (albeit expensive) most experienced, people for the job might be the people who made the car. I was wrong. Like everywhere else, I got a big bill, parts replaced and the issue unresolved.

June 24, 2023

The whole process was smooth and very professional. Our salesperson was very thorough and knowledgeable on the vehicle. More

by Lbanno82
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Secor Volvo Cars responded

We're so glad to hear that your experience at Secor Volvo Cars was smooth and professional! Our team strives to provide thorough and knowledgeable service. Thank you for choosing us, and enjoy your new vehicle!

June 10, 2023

Excellent service, pulled up and everything went smoothly. Waiting was a breeze with plenty of snacks, tv,and wifi. Very nice experience! More

by katseyes0072000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Secor Volvo Cars responded

Thank you for sharing your experience! We appreciate you visiting us here at Secor Volvo Cars and hope we have the opportunity to serve you again in the future!

May 30, 2023

Excellent staff and service. Accommodating and very professional. Took time to work and resolve an issue with very short notice into their busy schedule and washed the car. Super More

by Josie Navin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Secor Volvo Cars responded

Hi Josie, We appreciate you leaving our team such kind feedback! It warms our hearts to know you found us accommodating and professional, and we're happy to have you in the Secor Volvo Cars family! We hope you continue to use our service center and look forward to seeing you again! Thank you!

May 28, 2023

Expert courteous service as always. No need to even consider going anywhere else. Service and body shop personnel are awesome More

by Tlp0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
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May 31, 2023 -

Secor Volvo Cars responded

Thank you for your confidence in the Secor Volvo Cars team! We're grateful for your support and look forward to serving you again next time!

May 23, 2023

Outstanding Service from start to finish Also the best welcome from the service to the sale rep More

by Monirtewfik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Secor Volvo Cars responded

We're happy to hear our Secor Volvo Cars team provided you with an excellent experience from start to finish! Thank you for your business and please don't hesitate to reach out if we can be of service again in the future!

May 19, 2023

Prompt and courteous service. Items outside of the standard mileage service were brought to my attention and resolved More

by STONEBEAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Secor Volvo Cars responded

We're so glad to hear you received prompt and courteous service during your visit! At Secor Volvo Cars, we always strive to go above and beyond for our customers and it makes our day to know we came through this time! We appreciate your trust in us and hope to see you again soon for any of your vehicle needs! Thank you!

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