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Secor Volvo Cars
New London, CT
1,258 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,258 reviews
December 11, 2020
Secor consistently exceeds my expectations. I neglected to tell them about a tire pressure notification, they found it and fixed it! They said it would take 30 mins. and it did. Brought around front for to tell them about a tire pressure notification, they found it and fixed it! They said it would take 30 mins. and it did. Brought around front for me, washed and vacuumed! Thank you!! Heidi More
by HEIDI.HOOPER
Verified CustomerEmployees Worked With
Helpful December 11, 2020
The culture at Secor continues to be that of what is *not* possible instead of what *is* possible, We have owned Mercedes, Audi, and Lexus vehicles and have had them serviced in all reaches of the *not* possible instead of what *is* possible, We have owned Mercedes, Audi, and Lexus vehicles and have had them serviced in all reaches of the United States, so I have a pretty good idea of what the bell curve looks like as a customer in the luxury car service world. Secor continues to fall short. They are missing the "service" ethos one would normally find and, quite frankly, expect at this level. They are doing a disservice to the Volvo brand. Some concrete examples from my most recent visit: * When I made the appointment, I was asked to drive into the service bay and stay in my car (which I appreciate, given the current COVID numbers in our area). When I arrived, I sat in the car (in plain view of the service desk) for 8 minutes before calling. The phone just rang and rang. When I called back a second time, the person that answered asked me to come into the service desk. They explained that they knew I was asked to stay in my car but that it was "so cold out" they thought I would be more comfortable inside. This was clearly someone who didn't want to be inconvenienced by coming outside - I was perfectly comfortable in my car. Normally I would be happy to accommodate them - it was chilly outside - but considering the circumstances (COVID) I don't feel this was a reasonable request from the service tech. Upon pickup, the car had been washed and the front mats had been wiped. However, the back seat and the far back hadn't been touched. Is this a first-world problem? Sure. But I bought a top-of-the-line Volvo, not a Toyota. My check service light remains lit, so I will need to bring the car back a second time and wait (where?) while they figure out what is wrong. Getting a loaner car continues to be an issue. The service tech was frank with me and explained that because I didn't purchase my car from Secor, I was at the bottom of the priority list for loaners. We move frequently, so I will rarely have the car serviced at the dealership we purchase it from. I have not encountered this issue at other dealerships. In fact, this is the only place we've lived that we have had to bring the car to the dealership - everywhere else, they have come to our house, left a loaner, and driven our car to be serviced. I could understand the shortage of loaners if this was an area of the country that didn't sell a large volume of Volvos. But this is New England - Connecticut specifically - and Volvos are very popular here. Maintaining a larger loaner fleet is a cost of doing business and, quite frankly, isn't really my problem. In closing, I would not recommend Secor. The staff are friendly, but there is a culture issue that originates at the top. This is not a place that puts customers' needs first. More
by caz_h_hebert
Employees Worked With
Keith was very nice
December 05, 2020
The new drop-off bays are great! This would help greatly on rainy days. Also, there is plenty of space for customer parking. Service was done in the estimated time. on rainy days. Also, there is plenty of space for customer parking. Service was done in the estimated time. More
by D.PIANKA
December 03, 2020
The internet department responded quickly to my request The internet department responded quickly to my request and the transaction from beginning to end, was seamless! It was a pleasure to work with such The internet department responded quickly to my request and the transaction from beginning to end, was seamless! It was a pleasure to work with such a friendly staff. More
by LISA.RUSCONI
Employees Worked With
Connor
December 02, 2020
Great experience every time, both for service and sales. They know their customers and truly care about meeting their needs and following through with their commitments to quality and satisfaction. They know their customers and truly care about meeting their needs and following through with their commitments to quality and satisfaction. More
by MCGUIRE.DARRIN
December 02, 2020
professional, friendly and did a great jobService professional, friendly and did a great job Service manager called, explained service done in timely manner. Will come back for future service. f professional, friendly and did a great job Service manager called, explained service done in timely manner. Will come back for future service. fwould recommend to others More
by JOSEPHMONROE91
Employees Worked With
December 01, 2020
Very easy process from the time I walked in to look at the car to the time I walked out with the car. This is the second Volvo I've purchased from them and would continue to look to them for future Volvo' the car to the time I walked out with the car. This is the second Volvo I've purchased from them and would continue to look to them for future Volvo's. More
by C.CAPUTO
November 30, 2020
I called and left a voicemail at 11 pm on Thanksgiving night when I noticed my check engine light was on. I received a call back from Keith at 8 am and he told me to bring it right in. In a short time I r night when I noticed my check engine light was on. I received a call back from Keith at 8 am and he told me to bring it right in. In a short time I received a phone call with the diagnosis and quote and my car was done and ready to go by 2 pm. I was shocked they were able to get me in on a holiday weekend, never mind have it fixed so quickly! More
by ERIKA8602
Employees Worked With
Keith
November 29, 2020
Outstanding in every possible way! We recently purchased a Lotus Evora from Steve Plona and could not be happier. Steve made our buying experience absolutely wonderful. He agreed to pick us up from the ai a Lotus Evora from Steve Plona and could not be happier. Steve made our buying experience absolutely wonderful. He agreed to pick us up from the airport which was an hour away and gave a detailed tour along the way as we had never visited CT. He dropped us at our hotel due to our flight arriving after normal business hours, Steve was also willing to stop and show us the car at the late hour but we declined. The next morning Steve picked us up from hotel stopped by Starbucks and introduced us to a wonderful local bakery. Upon arriving at the dealership we inspected the car and it was everything Steve had promised, no flaws, very clean. The paperwork process was quick and easy, felt very comfortable and safe with respects to COVID, everyone practiced safety precautions. When I am ready for my next auto purchase Steve will be my first call. Thank you Steve for the red carpet treatment! More
by CIFERRI6
Employees Worked With
November 25, 2020
I was disappointed that our vehicle was not cleaned and ready for our pickup- minimal was done. Stickers still on front windshield and moonroof. Scratch we asked to have fixed wasn’t done until we were th ready for our pickup- minimal was done. Stickers still on front windshield and moonroof. Scratch we asked to have fixed wasn’t done until we were there picking up. This was a demo- used for 3 mos by an employee- they used the Sirius radio. No one informed me this perk was not available to us (sales person never let us know). Wished it had gone better More
by RJEM220
