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Secor Volvo Cars
New London, CT
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,480 reviews
October 08, 2021
The dealership is nice, convenient to get to, and the staff was friendly and helpful. staff was friendly and helpful. More
by Lovi78
Verified Customer
October 08, 2021
Infrequent problem with hatch hydraulic pumps. Completely fixed and camera module replaced. Totally Satisfied. Thank You for your kind attention. Completely fixed and camera module replaced. Totally Satisfied. Thank You for your kind attention. More
by colin k rice
October 06, 2021
I was there for a 100,000 mile service on my XC60 on September 1. Julie was wonderful when she met with me more than once to discuss issues that needed to be dealt with. I felt she was very honest with September 1. Julie was wonderful when she met with me more than once to discuss issues that needed to be dealt with. I felt she was very honest with me about what items were more urgent than others, and she gave me many options. She offered me a loaner car for the night so that I didn't have to make a trip back the following day when a necessary replacement part was expected to be received. Having the loaner car was greatly appreciated! She even took the time to take photos of the part that needed to be replaced (which was broken and rusted) and emailed them to me that afternoon to show me the severity of the issue. Julie is top notch! The waiting area and bathroom are spotless, and everyone I dealt with was friendly and efficient as always. More
by AbbyC
October 01, 2021
Very helpful and accommodating service. Pick up and delivery back was on time. Appointment was easy to make delivery back was on time. Appointment was easy to make More
by Terry baksh
Employees Worked With
September 30, 2021
I’m happy everything went smoothly. I live nearby . It’s good for my maintenance plan. good for my maintenance plan. More
by PNEWLAND
September 27, 2021
it was easy to schedule a recall appointment, nice place to wait with coffee and cold drinks, service people are willing to explain and answer questions. to wait with coffee and cold drinks, service people are willing to explain and answer questions. More
by cmac1one
Employees Worked With
don’t remember! service for recall is free...
September 22, 2021
I have always been taken care of in a highly efficient manner. The staff is very friendly and courteous and have worked with me on any issues I may have had manner. The staff is very friendly and courteous and have worked with me on any issues I may have had More
by JDHOMISKI
Employees Worked With
September 20, 2021
Always helpful excellent service quickly made an appointment and ordered parts before service work. I came and out in less than an hour appointment and ordered parts before service work. I came and out in less than an hour More
by JEFFREY.SPRUNG
Employees Worked With
Other Employees :
Laura Phillips, John Pasternak
September 20, 2021
Although I hadn’t been to Secor Volvo for a few years mainly due to distance from my home I can always depend on their excellent customer service and as usual they didn’t disappoint. mainly due to distance from my home I can always depend on their excellent customer service and as usual they didn’t disappoint. More
by GNSPURLOCK
September 18, 2021
Overall a good experience. Sales folks are great, had a couple hiccups with the paperwork but was all resolved very quickly. couple hiccups with the paperwork but was all resolved very quickly. More
by Adam.binczewski
