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Secor Volvo Cars

New London, CT

4.8
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,480 reviews

September 03, 2021

I had my CRV detailed at secor. The employees were polite and courteous. My car was shiny and clean. Looking like new. The inside was vacuumed & surfaces cleaned. More

by Swinginmaggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

Very good very good very good do I have to type this 25 times. They did a great job as usual Very happy nice job More

by SEAROSE74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

We have bought a number of cars at Secor and are generally happy with them. But this service call was not as good as previous service calls. More

by dm_grant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2021

Overall amazing automobile service experience at Secor Volvo. They seem to really care about the automobile and the automobile’s owner. Volvo is an amazing brand and Secor Volvo is an amazing dealership! More

by vocnine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

Everything about Secor Volvo was excellent. We were so impressed by both the vehicle we purchased as first time Volvo owners, and had the most comfortable, informative and positive experience with our sal More

by Aglevine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2021

I was met be a service attendant pretty quickly and asked to fill out a covid health form, they discussed why I was there. I was told where the customer waiting area was and they took my car in. when I had c More

by clownfish1111
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2021

They addressed the issues I had with the car and performed the 10K service in record time! Would definitely go back for future maintenance when the time comes. More

by DEREK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2021

I expected more from the dealership auto body shop. Worst auto body experience I have ever had. They left all the broken parts (from the accident scene) in my hatchback, there were imperfections in the paint More

by smack0502
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Pasternak
Aug 31, 2021 -

Secor Volvo Cars responded

We were sorry to hear of your concerns when picking up your vehicle and your expectations were not met.If you have any additional questions please contact me directly.Customer satisfaction with our work is number one priority. Thank you John Pasternak Body Shop Manager Secor Collision Technology 860-442-3232 x146

August 27, 2021

Efficient Professional. Took good care of us Car was ready on time as promised. Dealership is in a convenient location. We look forward to working with them again More

by hyman_richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2021

I have always been treated so wonderfully at this dealership. They are friendly, accommodating, caring, group of people. My car went recently, it had to be brought in on a flatbed as it would ha More

by dlittlefield59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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