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Secor Volvo Cars
New London, CT
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,480 reviews
August 12, 2021
I scheduled and oil change and was given and appointment 2 weeks out. Sorry but I went to Reynolds the following day and they serviced my car 2 weeks out. Sorry but I went to Reynolds the following day and they serviced my car More
by Leswebb2
Verified CustomerEmployees Worked With
Other Employees :
Chocolat Secor, Connor Beverly, Lou Carvalho, John Molloy, Jake Weiss
August 12, 2021
Excellent service!My only complaint was the sales Excellent service! My only complaint was the sales people talking on speaker phones in their offices, doors open while I was waiting. It was distrac Excellent service! My only complaint was the sales people talking on speaker phones in their offices, doors open while I was waiting. It was distracting and inappropriate. I shared my concerns with management. More
by STDEMOORE
August 10, 2021
Service Manager provided the worst experience we have ever had. Car was returned and did not start. Rude and insulting. Gengras Volvo fixed everything pleasantly. ever had. Car was returned and did not start. Rude and insulting. Gengras Volvo fixed everything pleasantly. More
by No-More-Secor
Employees Worked With
August 09, 2021
Please contact regarding the last warranty repair work done on our vehicle. The rear bumper is not installed to factory specs and is popped out on the passenger side. done on our vehicle. The rear bumper is not installed to factory specs and is popped out on the passenger side. More
by JAYHYDE
August 09, 2021
Eric Weiss has always been available when i had questions or needed service on my vehicle. He made sure the vehicle was fixed correctly and promptly. or needed service on my vehicle. He made sure the vehicle was fixed correctly and promptly. More
by Lorianna
August 08, 2021
Took 2 1/2 hrs for oil change. should have gotten a loaner. After an hour I went to check on status. Was told 45 min. Still took 1 1/2 hrs. loaner. After an hour I went to check on status. Was told 45 min. Still took 1 1/2 hrs. More
by rayelmer
Employees Worked With
August 06, 2021
Very friendly and helpful staff. The service department was very efficient with the length of time I waited. I enjoyed a nice cold beverage on a very hot day while waiting in the showroom. Compliments of S was very efficient with the length of time I waited. I enjoyed a nice cold beverage on a very hot day while waiting in the showroom. Compliments of Secor Volvo. I have been a customer there for 30 years. More
by RETIRED1946
August 06, 2021
I called I told Eric Weiss my problem he said no problem and he solved my problem immediately 100% to my satisfaction. Yada yada yada yada to make up the 25 words OK here’s some more wordsYou know I want t and he solved my problem immediately 100% to my satisfaction. Yada yada yada yada to make up the 25 words OK here’s some more wordsYou know I want to give Eric Weiss a good review but this requirement that I have to have 25 words the minimum is irritating it’s stupid and I am going to not submit this unless it excepts it on this time OK? Got my idea? More
by JERRY79
Employees Worked With
August 05, 2021
Very poor customer service everytime I go to Secor Volvo. They make you feel like you are an annoyance to them and don’t make you feel like you didn’t just spent $50,000 there. I wish there was another Volvo They make you feel like you are an annoyance to them and don’t make you feel like you didn’t just spent $50,000 there. I wish there was another Volvo dealership close so I could go somewhere else. Everyone I have worked with at Secor Volvo including the sales department needs to improve on their customer service skills. More
by LAMARAMBER
Employees Worked With
August 03, 2021
The best car buying experience I've had! Sean and Diane were very professional and respectful. They really worked with me to get me a great deal. Steve was also very professional and got me a fantastic fin were very professional and respectful. They really worked with me to get me a great deal. Steve was also very professional and got me a fantastic financing APR. I would happily buy another car from Secor Volvo in the future. Thank you so much! More
by GAPeach4Life
