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Secor Volvo Cars
New London, CT
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,480 reviews
February 24, 2021
Service was excellent. Keith Mattingly and Eric Weiss were very helpful in helping me sort my service needs, and responsive to questions that I had. were very helpful in helping me sort my service needs, and responsive to questions that I had. More
by newlondon fan
Verified Customer
February 24, 2021
Techs are very capable and competentNeed a visibility Techs are very capable and competent Need a visibility board so you can check the status of the job, especially if you are waiting for your car Techs are very capable and competent Need a visibility board so you can check the status of the job, especially if you are waiting for your car More
by AMATARESE
Employees Worked With
February 22, 2021
The protocol for signing in was confusing. The visit area could have been a little more welcoming as I had to search for cups for coffee. My Service Advisor was great. area could have been a little more welcoming as I had to search for cups for coffee. My Service Advisor was great. More
by LAMURFIN17
Employees Worked With
February 19, 2021
Quick and clean what else can I say? Quick and clean what else can I say? Quick and clean what else can I say? Quick and clean what else can I say? else can I say? Quick and clean what else can I say? Quick and clean what else can I say? More
by WSPONN
Employees Worked With
February 18, 2021
Very good service. Mattingly. A bit gruff. Still Secor usually provides good service. I have been fairly pleased over the years. A few rough spots Secor usually provides good service. I have been fairly pleased over the years. A few rough spots More
by RMAR307
Employees Worked With
February 18, 2021
Service advisor could use a refresher on customer service. I was with Julie 5 minutes and decided I would not return. Services exceeded my expectation service. I was with Julie 5 minutes and decided I would not return. Services exceeded my expectation More
by djearl72
February 17, 2021
The service department is excellent! My past and present experiences with the dealership, sales and service, have always been professional. This most recent visit began with the dealership owner greeting m experiences with the dealership, sales and service, have always been professional. This most recent visit began with the dealership owner greeting me upon my arrival. Julie is a very and caring courteous customer service representative. The workmanship completed by the service department was perfect! More
by MAC
Employees Worked With
February 16, 2021
Same problem exists, charged me $204 with no difference and up sold me to $650. Already been stranded once, next time it’s going back, or they need to refund the initial “fix”. Not happy, left the dealersh and up sold me to $650. Already been stranded once, next time it’s going back, or they need to refund the initial “fix”. Not happy, left the dealership, drove 30 miles, went into a store, car wouldn’t start, called dealership and I was on hold for 20 minutes. More
by GREA122
February 15, 2021
The car that I purchased was over $70k lotus Evora but when I gout home I already had 3 issues with the car. Those things should have been fixed before I took delivery of the car...... when I gout home I already had 3 issues with the car. Those things should have been fixed before I took delivery of the car...... More
by RJGOMES84
Employees Worked With
February 13, 2021
Very warm and welcoming. Not pushy or fake.Genuinely Very warm and welcoming. Not pushy or fake. Genuinely nice people. John my sales guy was fantastic. Quick appraisal on my trade and was on par with 2 Very warm and welcoming. Not pushy or fake. Genuinely nice people. John my sales guy was fantastic. Quick appraisal on my trade and was on par with 2 other trade in quotes I had gotten. My Honda CR-V is perfect! I’m very happy with my experience there! More
by bernadettern67
