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Secor Volvo Cars

New London, CT

4.8
1,270 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,270 reviews

October 25, 2019

30k Mike CheckUp I can’t remember the young man who checked me in, answered all my questions, went outside with me so I could show him what I was talking about and the More

by HODGE1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Might have been Alex. Your records would reflect that. He was my only contact during this visit.
October 23, 2019

Frustrating. Previously had good service. This time communication and phone system were terrible. Have had leaking problems since day 1. Car was dirty when job com More

by NMHUNTER
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Secor Volvo Cars responded

Very sorry to learn of your recent experience.Please feel free to call me at 860-442-3232 x103 so I can review and offer any needed assistance.Thank you,Eric Weiss,Service & Parts Director,Secor Volvo

October 18, 2019

Friendly and always helpful I greatly appreciate the service groups willingness to communicate (and always in a friendly manner). When I called with a question, they quickly res More

by MARIANNE.J.LORENZEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(husband brought car in...didn't get names)
October 17, 2019

40,000 mile service The dealership listens to my concerns and accommodates my scheduling problems. I am proud of my Volvo XC90 and can't believe I've had it as long as I More

by JWDIXONSAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2019

Great Experience! The entire process, from Sales through Finance, was very pleasant. Diane is very open and transparent, and willing to do whatever it takes to answer More

by JasonW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci
October 11, 2019

Awesome as usual We have been doing business with Secor Auto for 30 years. I think that speaks for itself. Our salesman, Steve Plona, has always gone above and beyond More

by RETIRED1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci
October 10, 2019

Great experience Secor staff , especially Steve Ploma,are always attentive to the details of acquiring a new car. This is only the second lease I have done. Another gr More

by JOANAMCCORMICK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2019

Excellent customer service Juan was very friendly and didnt push anything on me that i didnt want to do. Awesome customer service and they got me the best price for the car and More

by rutkak50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Juan Feliz
October 10, 2019

40k Mile Service - Good Experience. Everyone that I dealt with was very friendly. The waiting area worked out well, allowing me to get lots done for work and the car was ready when prom More

by CARTER.HOLLIDAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
October 09, 2019

Felt like I was being looked at for more money and services. I felt I was over charged and quoted high prices for other work. I went in for an oil change, 9:30 appointment finally left around 11:30. Charged over More

by JDGLENN193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Sadler
Oct 10, 2019 -

Secor Volvo Cars responded

Thank you for your response .I have reviewed your invoice for your 2008 C70 with 96k miles. Our oil change price is still the same as your last visit. As for the brake work,due to the wear at 95000 miles your vehicle required rotor replacement along with the pads .I am sorry we did not have the rotors in stock for an older car, but we can always procure parts overnight.For tires we try to offer Volvo spec tires at competitive prices. Please feel free to give me a call to review your concerns in more detail at 860-442-3232 x103, Thanks again,Eric Weiss

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