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Secor Volvo Cars - Service Center

New London, CT

4.8
998 Reviews
Call Service Center (860) 442-3232

998 Reviews of Secor Volvo Cars - Service Center

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April 05, 2024

Keith was great to work with! He kept me updated while my car was being serviced, and it was completed and ready in a timely manner. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Secor Volvo Cars responded

Liz, we're glad to know Keith kept you well-informed during your car's service at Secor Volvo Cars. Thanks for sharing this positive feedback!

April 05, 2024

Extremely professional and proactive. They put customers first and it showed. I’m very impressed. More

by CHERIE.BALDOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2024 -

Secor Volvo Cars responded

Hi Cherie! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us at Secor Volvo Cars. Our team always strives to prioritize our customers and provide excellent service. If you ever need anything else, please don't hesitate to reach out. We're here to help!

April 03, 2024

A pleasure to deal with volvo in new london every experience there wonderful employees terrific More

by MYSTIQUE1432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Secor Volvo Cars responded

Hi Mystique! Thank you for leaving us this five-star review and kind words about our sales team at Secor Volvo Cars! We'll see you next time!

March 31, 2024

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by Bill1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
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Apr 01, 2024 -

Secor Volvo Cars responded

Thanks for the five-star rating, Bill - it is much appreciated by all of us here at Secor Volvo Cars!

March 30, 2024

Good recommendations on what to address during this periodic maintenance appointment. Cost was about what I expected for a Volvo. Be specific about how long it will take. If you think it will take a More

by PSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Secor Volvo Cars responded

Thank you for the review. We appreciate your feedback and will take note of the communication surrounding estimated service times for future improvements. Thanks again! - The Secor Volvo Cars Team

March 27, 2024

Great place for buying and servicing my Volvo Everyone awesome to deal with Great place to buy a car More

by siweber52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Sweet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Secor Volvo Cars responded

We're delighted to know you had a great experience with us at Secor Volvo Cars! We strive to make both buying and servicing as easy and enjoyable as possible. Thanks for your support, we appreciate it!

March 25, 2024

Very easy to set up appointment with Keith and he keeps you informed on work being preformed. Very courteous .Answers all questions when information is needed. More

by LSTHOMPSON51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Secor Volvo Cars responded

Hi L S Thompson! We're glad to know that setting up your appointment was a breeze and you were kept well-informed throughout the process by Keith. Our team at Secor Volvo Cars always aims for top-notch service! Thanks for leaving this review.

March 24, 2024

Great service, great staff! Will continue to take our car for service at this location. More

by KPSILVERBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Secor Volvo Cars responded

Thank you for your confidence in Secor Volvo Cars, and for your business. We are grateful to have you as a customer!

March 24, 2024

Service department was not helpful and delayed my service. Not impressed at all wasted most of my day following up with them. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Secor Volvo Cars responded

I was sorry to hear that you found our service department not helpful. I would be interested to learn more details and assist if possible. Please feel free to contact me at your convivence. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars eweiss@secorauto .com 860-442-3232 x103

March 22, 2024

My 100k service completed timely and no additional service needed. Detail makes my car look brand new. Excellent job. More

by PING317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Secor Volvo Cars responded

We're glad to know that you had a positive experience with your recent service here at Secor Volvo Cars! It's great to hear that our detail work made your car feel brand new. Thanks for the review and happy driving!

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