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Secor Volvo Cars - Service Center

New London, CT

4.8
996 Reviews

996 Reviews of Secor Volvo Cars - Service Center

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August 21, 2023

we have purchased and serviced here for 11 years- never a bad experience- highly recommend More

by brady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Secor Volvo Cars responded

Hey Brady, thank you for your loyalty and trusting Secor Volvo Cars for vehicle purchase and service needs! We appreciate your kind recommendation and look forward to assisting you again in the future. Have a great ride!

August 19, 2023

I’ve been a customer for 13 years now and even though I shop around I’m always back here for my new lease or purchase, honest service department and friendly staff. They are always improving this place wit More

by Reani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Aug 21, 2023 -

Secor Volvo Cars responded

Reani, it's great to know you've been with us for 13 years at Secor Volvo Cars! We appreciate your loyalty and we're glad our team has consistently provided honest care. Here's to many more years together! Thank you!

August 15, 2023

everyone was so helpful, efficient and professional I left feeling great in knowing I and my car were dealt with perfectly!!! More

by RJCTDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Secor Volvo Cars responded

We're delighted to know that you had a positive experience with our team at Secor Volvo Cars! Your satisfaction is important to us, and we appreciate your kind words. Safe travels in your car!

August 11, 2023

Not my normal place of service but we’re to able to address my issue within a day. i had called a dealership in Providence which I typically use and they couldn’t get me in for a month. by the way the More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Secor Volvo Cars responded

Hi Mike, we're glad to have been able to help you out when you needed it at Secor Volvo Cars. It's important for us that our customers are back on the road as soon as possible. Thanks for giving us a try!

August 08, 2023

Excellent service car was taken in right away and finished ahead of time and fixed right. More

by umakeithappen.js
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Secor Volvo Cars responded

Thank you for the 5-star rating! We're pleased that our team provided you with top-notch service during your visit. We'll see you next time at Secor Volvo Cars. Have a great ride!

July 19, 2023

I had a zoom meeting early, so I asked about the valet service. They came to my house, picked up my car and returned it at the end of the day for $40. It was worth every penny. I had locked my glove compa More

by JAL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Secor Volvo Cars responded

Thank you for the positive review! It's great to know that our team at Secor Volvo Cars could assist you with your car's needs! If there's anything else we can do, please don't hesitate to reach out. Have a wonderful ride!

July 07, 2023

Excellent customer service. Completed service on my vehicle quickly. Brought my laptop to work in their comfortable waiting area. More

by NORBEH
Service Time
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Secor Volvo Cars responded

Thank you for the kind review! We're glad our Secor Volvo Cars team could get your vehicle's service completed efficiently and we hope you won't hesitate to reach out if we can be of assistance again in the future. Take care!

July 03, 2023

After assurances and $1600, the issue I brought it in for is still not fixed. More

by gvezina
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Secor Volvo Cars responded

Thank you for your comments. We understand how frustrating an intermittent condition, on an older car, can be especially when other shops are involved. The work we performed was based on previous repairs and next possible steps. On your last visit we had multiple drivers road test the vehicle and could not duplicate the condition. We have left the door open for additional inspections if the condition can be duplicated. Please feel free to contact me directly with any questions, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Jul 03, 2023 -

gvezina responded

I have only myself to blame I suppose for having faith in humanity. After going to several local independent shops and spending thousands with the assurance that it was fixed, and it wasn’t, I decided that the best (albeit expensive) most experienced, people for the job might be the people who made the car. I was wrong. Like everywhere else, I got a big bill, parts replaced and the issue unresolved.

June 10, 2023

Excellent service, pulled up and everything went smoothly. Waiting was a breeze with plenty of snacks, tv,and wifi. Very nice experience! More

by katseyes0072000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Secor Volvo Cars responded

Thank you for sharing your experience! We appreciate you visiting us here at Secor Volvo Cars and hope we have the opportunity to serve you again in the future!

May 29, 2023

Excellent staff and service. Accommodating and very professional. Took time to work and resolve an issue with very short notice into their busy schedule and washed the car. Super More

by Josie Navin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Secor Volvo Cars responded

Hi Josie, We appreciate you leaving our team such kind feedback! It warms our hearts to know you found us accommodating and professional, and we're happy to have you in the Secor Volvo Cars family! We hope you continue to use our service center and look forward to seeing you again! Thank you!

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