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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews

997 Reviews of Secor Volvo Cars - Service Center

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August 04, 2022

Having our Volvos serviced at Secor is always a 'frictionless' experience. Communications are on point. The back of the house (the mechanics) have their 'stuff' together. We always feel that our ca More

by hilltopper120
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

They try their best to accommodate us. Even if we just drive in the service bay without an appointment More

by TROPYBRIONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2022

THE SERVICE DEPARTMENT WAS PARTICULARLY ACCOMMODATING TO OUR SITUATION. ALTHOUGH OUR SERVICE APPOINTMENT WAS STILL A WEEK AND A HALF IN THE FUTURE, ERIC ALLOWED US TO BRING OUR VOLVO IN EARLY ON THE OFT CH More

by tao1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

tao1 responded

OK

July 27, 2022

Once again, prompt and efficient service maintaining our Volvo XC-60...even taking care of the rattle I was concerned about !...Thanks ! More

by SJDANNA
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2022

Everyone I dealt with was very nice and helpful. My car came back fully repaired, and looking splendid - inside and out. More

by Critterbo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Jul 26, 2022 -

Secor Volvo Cars responded

Thank you for taking the time to review our Certified Subaru Auto Body Shop! We greatly appreciate the feedback. ~The Secor Team

July 08, 2022

They were very attentive to my needs, and fixed my car in one day. Originally, they had said it may take a few days. I will definitely bring my Volvo back to Secor. More

by Mitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2022

Was not pleased that response to my low oil problem was that car needed a longer dipstick and that I would have to pay for it. Seems to me that is a design flaw and should be corrected at Volvos expense. More

by ajwester19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Secor Volvo Cars responded

Sorry to learn of your concerns. Unfortunately due to your vehicles age and mileage (2013 with 115929 miles) it is well beyond any assistance we can get from the manufacturer .As vehicles get older some additional oil consumption is a normal occurrence. Please feel to contact me with any additional questions. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

July 06, 2022

Always responsive to our concerns and needs. Timely and professional service. Friendly and straightforward staff. Secor is truly an excellent dealership. More

by POPKIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2022

I have always had a great service experience with Keith and the staff at Secor. They are very professional and I have the utmost confidence in their work. More

by JIM@MALLOVEJEWELERS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2022

Nice folks providing professional care for my Lotus that I love tremendously. Needed oil pan sealed. More

by JNEKOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Secor Volvo Cars responded

We are so glad that we were able to accommodate! Have a great summer! ~The Secor Volvo Team

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