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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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February 22, 2022

I was impressed that they would take my Volvo in the same day for just a minor issue. Keith in your Service Department was very courteous and helpful keeping me informed throughout the repair. I am thoroug More

by VinceCh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Chrzanowski
Apr 14, 2022 -

Secor Volvo Cars responded

Thank you! ~The Secor Volvo Team

February 21, 2022

Over the past 20 yrs, I’ve always been very satisfied with the service from Secor for the various Saabs I’ve owned. The staff are consistently professional and experienced with admirable know-how and h More

by Barbara N.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2022

First of all, I love my car. The Volvo team at Secor fixed the ABS problem. Thank you and especially to Keith for listening to all my concerns. Great team. Kathy Banks More

by kbanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Secor Volvo Cars responded

Thank you! We are glad to hear that we have a great team in place. ~The Secor Volvo Team

Mar 10, 2022 -

kbanks responded

You do!!!

February 17, 2022

I was Very happy with the service at Secor. They were very accommodating in scheduling my appointment for service. More

by dniejadlik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2022

Service mgr/personnel were very responsive to my requests on the phone and in person.. In & out with no issues. I was very satisfied. More

by rkfrink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Secor Volvo Cars responded

Thank you for the great review! We hope to provide you a great experience every time you visit us too. ~The Secor Volvo Team

February 09, 2022

Pleasant wait. Very professional, warm and friendly atmosphere while I waited. The time just flew by. More

by WGC55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Secor Volvo Cars responded

Thank you for the great review! We are glad that we have created a great environment for our customers and strive to even improve, everyday. ~The Secor Volvo Team

February 08, 2022

Service was excellent. The atmosphere in the waiting area was very poor due to a salewoman constantly taking personal calls on a very loud conference call. More

by bt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Secor Volvo Cars responded

We will work with our teams to make sure that calls remain private and not at disturbing volumes. Thank you for the feedback! ~The Secor Team

February 02, 2022

Sales department is fabulous! Service department is the reason I will never go back! Rude and disrespectful More

by ssnurk03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Secor Volvo Cars responded

I am very sorry to learn of your experience. Please feel free to call me so I can look into the situation you encountered. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x 103

February 01, 2022

All was good. Service contact was professional. Comfortable waiting area. Service was timely. Everyone was safe. More

by LINDAVID8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2022

I was told that it was a no wait visit. About 1/2 hour after I got home, I got a call that my car was ready. I would’ve waited. More

by vmarch53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
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