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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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August 20, 2021

Great service and repair each time I visit. Julie is great in asking good questions in order to find out what is the problem with my car. Thanks Julie. More

by Saab9320T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2021

I’ve had my car in twice during the last month and a half for different reasons. All issues were addressed to my satisfaction. The service rep Julie is always helpful, very courteous, and ensures all work More

by JDHOMISKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Secor Volvo Cars responded

Thank you for the 5-Star Review! We are proud to have such great employees as Julie Mei on our team. Thank you for your business! ~The Secor Team

August 14, 2021

We were VERY PLEASED with the work done on our 2021 Forrester!!!!😊😊. We were kept in the loop as to pick up time and the work done on the body was excellent!!!😊😊. The More

by e.l.sholes.59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Aug 18, 2021 -

Secor Volvo Cars responded

Thank you for using our Subaru Certified Collision Center at Secor Collision Technology. We are glad to hear that our team worked hard to make sure that you were well taken care of. We look forward to working with you, your friends and family in the future. Thank you for the great review! ~The Secor Team

August 13, 2021

I have been a customer for over 30 years., my cars have been used Saab’s and Volvo’s. I have always been treated with respect and wise car counsel. Excellent is my word More

by LINDA_HELLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Secor Volvo Cars responded

Thank you, Linda! It is because of great customers like you that Secor has been able to continue to grow as we add great members to our teams to continue to do the best for our customers. Thank you so much for being a Secor Loyal Customer! ~The Secor Team

August 12, 2021

Excellent service!My only complaint was the sales Excellent service! My only complaint was the sales people talking on speaker phones in their offices, doors open while I was waiting. It was distrac More

by STDEMOORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager
August 12, 2021

I scheduled and oil change and was given and appointment 2 weeks out. Sorry but I went to Reynolds the following day and they serviced my car More

by Leswebb2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Plona
3.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chocolat Secor, Connor Beverly, Lou Carvalho, John Molloy, Jake Weiss
August 10, 2021

Service Manager provided the worst experience we have ever had. Car was returned and did not start. Rude and insulting. Gengras Volvo fixed everything pleasantly. More

by No-More-Secor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Secor Volvo Cars responded

Sorry to learn of your experience.Please feel free to contact me at 860-442-3232 x103 with more information. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars

August 09, 2021

Please contact regarding the last warranty repair work done on our vehicle. The rear bumper is not installed to factory specs and is popped out on the passenger side. More

by JAYHYDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Secor Volvo Cars responded

Thank you for taking my call today we will be happy to check the bumper for you. Eric Weiss Parts and Service Director Secor Volvo Cars

August 08, 2021

Took 2 1/2 hrs for oil change. should have gotten a loaner. After an hour I went to check on status. Was told 45 min. Still took 1 1/2 hrs. More

by rayelmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2021

Eric Weiss has always been available when i had questions or needed service on my vehicle. He made sure the vehicle was fixed correctly and promptly. More

by Lorianna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The parts guy. He is knowledgeable and helpful
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