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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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August 06, 2021

Very friendly and helpful staff. The service department was very efficient with the length of time I waited. I enjoyed a nice cold beverage on a very hot day while waiting in the showroom. Compliments of S More

by RETIRED1946
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2021

I called I told Eric Weiss my problem he said no problem and he solved my problem immediately 100% to my satisfaction. Yada yada yada yada to make up the 25 words OK here’s some more wordsYou know I want t More

by JERRY79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2021

Very poor customer service everytime I go to Secor Volvo. They make you feel like you are an annoyance to them and don’t make you feel like you didn’t just spent $50,000 there. I wish there was another Volvo More

by LAMARAMBER
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Secor Volvo Cars responded

Sorry to learn of your experience we never want any customer to feel their an annoyance.Please feel free to contact me so I can help resolve any issues. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars

August 02, 2021

This service center is one of the best that I've ever been to. Very personable and clean and organize. Covid questionnaire got to throwaway More

by PTOUCAS1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2021

From owner, Charlie Secor, through head of service, Mr. Weiss, and sales staff this is an incredible operation. Integrity, efficiency and courtesy are hallmarks. We have dealt with Secor Volvo for over 20 More

by HIACYNTH27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2021

Well run by knowledgeable people. Good service department, quick with the job done right the first time. Clean facility with good Covid precautions in place. More

by lynandlou.m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

We had a bubble suddenly appear in a new-ish tire, right before leaving for vacation. They were so helpful, and took care of us that very day! Thank you, Secor Volvo! More

by AMERICANLANDSCAPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2021

I have always had a positive experience, everyone is very professional, friendly and committed to helping the customer with their service and purchase questions and needs. More

by swhobbes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2021

Great people, great service .its a pleasure going to the dealer. They even washed and vacuumed my car. My wife was thrilled. I don’t see her that happy in a while. More

by ossur422@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2021

Julie and Randy have kept my Mitsubishi Outlander on the road running strong for over 210,000 miles. Excellent service and attention to detail along with a great SUV will have me back at Secor for my next More

by K P McCabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Service Tech
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