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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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July 14, 2021

I found it easy to make my appointment and my car was serviced quickly. When my car was done, I was notified immediately. I would use this dealership again. More

by LEAHSHENUSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2021

Always a good experience with this dealer. Helpful when buying a new car and parts and service are reliable and professional. Did the job they committed to on time and at the estimated price. More

by jimidee42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

Great people! Julie was so great to me explaining everything in detail showing how things work explaining the bill to me, I was treated like she cared about me and my car ! Thank you More

by BENNWEDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2021

Everyone is very helpful and responsive. It makes the whole experience a great one !!! I would purchase here again. I love my Volvo !! Thank You More

by Cherylaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Dupont, Connor Beverly
July 01, 2021

Got my alignment done, car drives beautifully and they washed the outside and vacuumed the interior for me to boot! Very efficient and helpful service. More

by VICKI.JESSE
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

I’ve been a Secor customer for several years! They have always served me well. Julie is very personable, you can tell she has been in a customer service position before. Thank you I LOVE my Volvo! More

by pathubb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

We have been going to secor for many years, never had issue, however, this last repair was a huge disappointment! It took 4 weeks and $4200!!!!! Not happy! Not friendly as it was in the past! More impor More

by KIMBERLYMMAIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Secor Volvo Cars responded

We are sorry to learn of your disappointment with the repairs from April with your 2011 XC90. As I am sure you are aware we did try to save you some money, with your input, to use recycled parts. As per the nature of used parts the weight sensor sent was defective. Since we had no other options, we had to order new parts for the repair. This did delay the time for completion and also added to the expense. We still wash and vacuum all of our service vehicles, I apologize if yours was missed. Please feel to contact me directly to add any questions or outstanding concerns. Thank you, Eric Weiss Service and Parts Director Secor Volvo Cars 860 442 3232 x103

June 25, 2021

Being a resent widow, the responsibility of car maintenance was totally new to me. I was anticipating a stressful day due to my ignorance. I soon found the opposite to be true, starting at the appo More

by TKIDDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2021

With three Volvo's in the family, they keep them going strong ~ More

by MYSTARCH
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

Great experiences. Have been a Secor customer since 2014. Have always gotten the best customer service. Both car care and sales are top notch! More

by Paul
Recommend Dealer
Yes
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Weiss
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