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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews

997 Reviews of Secor Volvo Cars - Service Center

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June 09, 2021

I was very dissatisfied with the lack of cleanliness and detail to my car after service. The inside of the vehicle was left dirty and we had to ask to have the car washed. I have always had a great experie More

by STEPHANIEGWUDZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Secor Volvo Cars responded

I was sorry to learn of your experience.We pride ourselves on wash and vacuums after services.On review of the day you were here we did run into some unexpected situations with washes and I apologize. I have also left you a phone message so please feel free to give me a call. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars

June 07, 2021

Excellent service and communication! I was traveling from out of state for my son's Dr appointment at Yale and needed major servicing and repairs on my Volvo XC-90. The service department worked hard to mak More

by donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two Erics, Keith and Julie
May 28, 2021

I am very pleased with the service department at all levels. The staff is professional, the vehicle is well serviced and work is completed in a timely manner. More

by MAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021

Service writer Julia was friendly and professional. She was attentive and explained the changes from the previous Mitsubishi dealer service. The waiting area was clean and comfortable. A floor salesman tur More

by WinDaddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021

I was told the service would be an hour and it was done within that timeframe. The car was washed and waiting for me right outside the door. Great customer service More

by JUDELEVI
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021

Julie was great! Got me in right away. Was out in one hour and washed my car. I’ve been coming to Volvo for 28 years. More

by michelle.bravi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021

We’ve has several repairs done by Secor Collision and highly recommend them. The work has always been excellent, staff is very professional, courteous and helpful. More

by Kevin & Deirdre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
May 01, 2021

As always, Julie and Randy took care of the minor issues I had with my Mitsubishi Outlander now approaching close to 200,000 miles. They are the best!! More

by K P McCabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mechanic
April 03, 2021

I have had my 2010 Saab 9-3 serviced at Secor for many years. Their employees are very professional, knowledgeable and good to deal with. Julie Mei does a great job of explaining the services performed on More

by STEVEF51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2021

Eric Weiss made the appointment for me for the recall on the seat belt, my reappearing battery charge message and that I had checked the oil and it may have needed an addition and the wait was minimal and J More

by JMCINNIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Moffit in Parts
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