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Serra Ford Rochester Hills
Rochester Hills, MI
1,336 Reviews
At Serra Ford Rochester Hills, we care deeply about giving our customers an enjoyable car-buying or -servicing experience.
With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Stop by our Ford dealership in Rochester Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day!
Walk into our Michigan Ford dealership anytime and you can expect to be assisted by a member of our Ford sales team within moments. The Serra Ford Rochester Hills sales professionals take pride in maintaining a friendly, no-pressure sales environment to ensure that our customers feel fully confident in their decision to lease or buy a new Ford or used vehicle. We also have experienced Ford service technicians on site to help keep your vehicle running like new, and if you'd like to make a repair on your own you can easily order OEM Ford parts through our parts center. Whether you're looking to buy a new Ford, a pre-owned Ford or a used vehicle of a different brand, our Ford sales team is sure they can match you with a vehicle that checks off every box on your list.
At Serra Ford Rochester Hills, our first priority is the satisfaction of our customers, so come visit our Michigan Ford showroom to see how we can make your car-buying decision an enjoyable and stress-free experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,336 reviews
August 18, 2021
Wonderful leasing experience. Top-notch service from Woody! I believe this is my fifth vehicle from him. Great service and customer care. Woody! I believe this is my fifth vehicle from him. Great service and customer care. More
by MMSJ
August 14, 2021
Serra Ford is a great place wi the which to do business. Jon is very helpful, pleasant and honest. He made what could have been a very stressful situation very pleasant. I appreciate leasing a car from a de Jon is very helpful, pleasant and honest. He made what could have been a very stressful situation very pleasant. I appreciate leasing a car from a dealership that employs people of integrity. More
by Karen
Employees Worked With
Jon Maston
June 25, 2021
This is the 2nd time we have purchased a car from Bob Brani @ Serra Ford and found him to be helpful, honest and excellent at his job. He makes the whole process seamless. Thank you for the top notch se Brani @ Serra Ford and found him to be helpful, honest and excellent at his job. He makes the whole process seamless. Thank you for the top notch service again! More
by Deb & Alan S.
Employees Worked With
May 22, 2021
This is my 2nd review in 2 weeks. A few days after I purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, called & texed me with updates during the duration. 100% resolved the problem, double checked EVERYTHING on the car.No other issues.Whether you need purchase a new, used car, or repairs. I HIGHLY RECOMMEND SERRA FORD. 100% SATISFACTION!!! More
by Carol D.
Employees Worked With
March 19, 2021
I recently purchased a 2018 Ford Mustang convertible from Mike Kopp. Not only am I thrilled with the car, I was also thrilled with the wonderful and attentive service I got from Mike. It was by far the best Mike Kopp. Not only am I thrilled with the car, I was also thrilled with the wonderful and attentive service I got from Mike. It was by far the best auto purchase experience I have ever had. Keep up the good work Mike! Wayne Bonus More
by wayne.bonus
Employees Worked With
Michael Kopp
March 02, 2021
Kathy Hone is great to wotk with. i reviewed the truck twice and she was gracious both times, ensuring that the vehicle eas available. we did not purchse as a friend gave us a vehicle to meet our needs twice and she was gracious both times, ensuring that the vehicle eas available. we did not purchse as a friend gave us a vehicle to meet our needs More
by clausonmike
Employees Worked With
Kathy Hone
February 03, 2021
I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way to get me a truck for loaner. Highly recommended Serra Ford! More
by Don the Home Inspector
Employees Worked With
January 29, 2021
Called to tell me my car was ready at 1:30 and I’ve been sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a customer - I would not recommend having your vehicle serviced here and would recommend your Ford service business to another dealership next time. More
by Dominic L.
Employees Worked With
Jeff
January 08, 2021
I have worked with Bob Branni for years and trust him implicitly because he always puts the customers needs first. He is the ultimate professional, very gracious with this time, and always treats you li implicitly because he always puts the customers needs first. He is the ultimate professional, very gracious with this time, and always treats you like royalty. More
by Shari Purdie
Employees Worked With
