Serra Ford Rochester Hills - Service Center

Excellent service experience! I was able to gave my Chevy Equinox Serviced at Huntington Ford. I was very pleased to find out that they service all makes and models. My a I was able to gave my Chevy Equinox Serviced at Huntington Ford. I was very pleased to find out that they service all makes and models. My advisor was Greg Sing. He was very good at communicating the status of my vehicle with me. The repair was done quicker than he estimated. More

Well done I accompanied my fiance to drop off her Ford Escape for service. We met with Mike Fortuna and he assisted us on with her recall and repairs. Duri I accompanied my fiance to drop off her Ford Escape for service. We met with Mike Fortuna and he assisted us on with her recall and repairs. During typical conversation, I mentioned to Mike that I had lost my remote start keyfob on my Dodge truck. He stated they wouldnt have Dodge parts in inventory but grabbed his manager ask he walked by for suggestions. David Duncan suggested their remote start installer look at the vehicle since it was not a factory installled remote starter on this vehicle. His tech came out to the vehicle and within minutes was able to program a new keyfob to my system for a fraction of the cost I was quoted elsewhere. Well done and great job to your team. More

DO NOT TRUST THIS DEALERSHIP!! PLEASE READ TO AVOID A BIG HE ADACHE!!! This dealership (Huntington Ford in Rochester Hills, Michigan) crashed my new vehicle into the building on it's first oil change. Darryl ADACHE!!! This dealership (Huntington Ford in Rochester Hills, Michigan) crashed my new vehicle into the building on it's first oil change. Darryl Galka and David Watt spoke to me in their office reassuring me I would be taken care of and the roof would be replace to as good or better than new condition. Getting the vehicle back after a week they returned a vehicle that now had a torn leather seat, hanging overhead console and a trim piece that fell off on my way home. They used metal screwdrivers to remove the trim (pictures attached). When I arrived home I grabbed a ladder and checked the roof and sure as can be they used bondo/filler to repair the job. I used a digital coating thickness gauge and it buried the meter which checks up to 2mm thickness. The vehicle was not cleaned before or after the repairs and was repaired in a way I was absolutely assured it would not. There is debris, pits, waves and even a human hair in the paint (as pictures show). I returned to the dealership a few days later to discuss this with David Watt and I was handed me off to David Duncan. I shared the pictures and concerns with David Duncan and he said it meets the industry standards and it is as good as new. I asked him if that was the case would he put a vehicle like this on his lot and sell it as new? He said "We do it all the time." Not satisfied with that answer I headed to the showroom to see if I can speak to Pat Scoggin (owner) so he can make things right. He was out at lunch so I waited 30+ minutes. When the owner came to see me he was very brief and said he had no time for me or even listen to my issue. I have 3 estimates from collision shops (one which is a Ford dealers). The estimates range from $8,500 - $10,000 to repair the roof correctly. I have the invoice from Huntington Ford that is $935 they spent on repairs. The first collision shop spotted a stress crack in the window (picture attached) which leads them to believe there is structure damage. I went to the dealership and showed this to David Duncan. He said it was a stress crack but I cannot prove it was due to this accident and for me to take it up with Ford Motor Company as they build the vehicle wrong and the reason it cracked. Please keep in mind the vehicle was crashed on January 11 and repaired on January 25th. I showed him the cracked windshield on February 7th. DO NOT TRUST THIS DEALERSHIP ON THEIR WORD AND BE SUSPECT OF ANY NEW CAR YOU MAY BUY OR HAVE BOUGHT FROM THEM!! THIS DEALERSHIP DOES NOT DO RIGHT BY THEIR CUSTOMERS EVEN WHEN THE CUSTOMER IS ZERO % AT FAULT!! More

Professional quality service I typically dread the process of getting my car serviced. However Mike was polite, personable, and very helpful- making the process a breeze and my st I typically dread the process of getting my car serviced. However Mike was polite, personable, and very helpful- making the process a breeze and my stress at ease! Thank you again, I’ll be a happy returning customer! More

Service rep/ Excellent Customer Service Quality Customer Service. Mike Fortuna was polite and easy to work with! Thank you! I would definitely recommend this service department to my frien Quality Customer Service. Mike Fortuna was polite and easy to work with! Thank you! I would definitely recommend this service department to my friends and family. More

Always a Great Experience at Huntington Ford My experience has been great. I also have had great experience with the sales person, John Stoll. He also rates 5 Stars. Great Sales work. My experience has been great. I also have had great experience with the sales person, John Stoll. He also rates 5 Stars. Great Sales work. More

Outstanding Service I want to share the outstanding service I received at Huntington Ford. I stopped by the service dept and spoke to Matthew Weyers to get a quote on I want to share the outstanding service I received at Huntington Ford. I stopped by the service dept and spoke to Matthew Weyers to get a quote on a wheel alignment. He helped me set up a convenient appointment The day of service went smoothly, with my vehicle ready when promised. Matt went above and beyond to make sure I was comfortable while waiting and explained everything the service techs did. I would recommend Huntington Ford highly for sales and service! More

Service Mike was my service rep. I was very pleased with the whole process when taking care of my escape. The service was professional. Mike was helpful, frie Mike was my service rep. I was very pleased with the whole process when taking care of my escape. The service was professional. Mike was helpful, friendly, and patient with me. The work done in a timely manner. Great service department all around! Thanks!!! More

Wonderful service!! I am not one to write reviews normally but I was so happy with Greg when I brought my car in for service. He was so friendly and explained everything I am not one to write reviews normally but I was so happy with Greg when I brought my car in for service. He was so friendly and explained everything to me in great detail so that I could understand. I will definitely be returning to this dealership for my suture service needs. More