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Serra Ford Rochester Hills - Service Center
Rochester Hills, MI
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Serra Ford Rochester Hills - Service Center
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May 30, 2017
Great experience! It was a pleasure working with Greg Singh, he could not have been more helpful and efficient. I would highly the dealership and Greg in particular. It was a pleasure working with Greg Singh, he could not have been more helpful and efficient. I would highly the dealership and Greg in particular. More
by Milo
Employees Worked With
May 16, 2017
Top Notch I bring my 2009 Flex there for service. Dan Sigler is my guy! I know my truck is a little bit older... But Dan always makes sure I am comfortable wi I bring my 2009 Flex there for service. Dan Sigler is my guy! I know my truck is a little bit older... But Dan always makes sure I am comfortable with the repairs needed and the price! I never feel pressured.. and he always works with me to prioritize what to do next. Huntington Ford needs more employees like Dan... He is the reason I'll never go anywhere else! More
by Dchod2017
Employees Worked With
Dan Sigler
April 25, 2017
Very Professional!! Dan really went out of his way and took the time with me that I needed. He made me feel appreciated and important.... And because of that I will cont Dan really went out of his way and took the time with me that I needed. He made me feel appreciated and important.... And because of that I will continue to buy and service all of my family vehicles here! More
by Gszakacs1950
Employees Worked With
Dan Sigler
April 21, 2017
Great Experience I would just like to say that I was more than pleased when Matt Weyers called me to let me know that a recall for my vehicle was still outstanding and I would just like to say that I was more than pleased when Matt Weyers called me to let me know that a recall for my vehicle was still outstanding and wanted me to come in to have it repaired. I would have never known otherwise. He was able to schedule a day that worked best for me and I could wait while the work was being done. That is why I only go to him for my service needs. Thank you again! More
by meo2006
Employees Worked With
April 07, 2017
Excellant professionalism and customer service. Not only is all the staff friendly and helpful, but the quality of work is excellent! They all make it convenient and easy for me to have any work don Not only is all the staff friendly and helpful, but the quality of work is excellent! They all make it convenient and easy for me to have any work done on my car. More
by linda
Employees Worked With
Other Employees :
The ladies at the payment center, service techicians, shuttle drivers and porters.
April 06, 2017
Not people of their word shoddy work. Based on the following: verbal abuse from Huntington Body shop employee Ron Schumaker, shifty talk from both body shop employees Ron and Al, not follo Based on the following: verbal abuse from Huntington Body shop employee Ron Schumaker, shifty talk from both body shop employees Ron and Al, not following my direction to do what I agreed to, despite being told multiple times, not installing the grille properly, not painting the scratches as asked and told could be done (Ron did provide a small jar of base paint for me to do the work), charging me for 1.0 man hour of paint labor and supplies totaling $72.00 not provided, and crisp depressions in the passenger seat leather surface because something with sharp edges was put on it, I will avoid and highly recommend against anyone using Huntington Ford. More
by jmf1015
March 31, 2017
Great service. I returned to Huntington Ford for an oil change after John Locher saved my car by changing the battery. Excellent service. I was even informed of main I returned to Huntington Ford for an oil change after John Locher saved my car by changing the battery. Excellent service. I was even informed of maintnce repairs I would be needing soon. Great job, thank you! More
by sampsonk1
Employees Worked With
March 28, 2017
Above and beyond in service This dealership went above and beyond in customer service! I had an issue with my 2013 Edge that was causing my radio stations to seek. This issue was This dealership went above and beyond in customer service! I had an issue with my 2013 Edge that was causing my radio stations to seek. This issue was a massive headache for all involved. Greg and David the manager went above and beyond to make right a very annoying issue. I will continue to bring my business here and recommend this dealership not only for a new car purchase but especially for any repair issues. Thank you so much ! More
by daniellekmcauley@gmail.com
Employees Worked With
Other Employees :
There was a young kid with a tattoo on his forearm that was very polite as well
March 15, 2017
Friendly Fast Service I came in a few weeks ago for major engine repair. My vehicle was running rough so I brought it back into Dan yesterday. He diagnosed it for me at N I came in a few weeks ago for major engine repair. My vehicle was running rough so I brought it back into Dan yesterday. He diagnosed it for me at NO charge. He got me right in and really stood behind his work. It ended up being something totally different, but Dan still gave me a great, fair deal to repair. Picked it up last night and it's running great! I will be back to see Dan again. More
by Dcohen1950
Employees Worked With
Dan Sigler
March 09, 2017
Free brake inspection review - free of cost and sales pitch! Rear brakes on my Focus ST were making a rubbing sound so took it in for a free inspection with one of the their printed coupons. Matthew Weyers hand Rear brakes on my Focus ST were making a rubbing sound so took it in for a free inspection with one of the their printed coupons. Matthew Weyers handled the service and after front and rear inspection rang me to says that all was OK. Suggested there might be a temporary sticking but no caliper or rotor issues and no safety concern as after a short drive the pads did back off. He did tell me that there was some, but not significant wear to the pads and no issues with the rotor. He provided options for replacement if I wanted but was not insistent. A welcome relief as I have become accustomed to higher pressure sales for work or "well, it really needs . . . . blah blah blah". The inspection was genuinely free and the Oil Tech Josh Owen offered and took it for a wash before I picked it up. It's a some time since I visited this dealer for service and noticed that the glass screen that used to separate the payment desk from everyone has been removed! At the end of the day, I will be taking my car back there for services in future. More
by 2014FocusST
