Daniel Hall

Chris was fantastic! Definitely 5 stars. Daniel was great. Another 5 stars. I did not care for Matthew because I felt like he was trying to hijack Chris' sale. The whole Definitely 5 stars. Daniel was great. Another 5 stars. I did not care for Matthew because I felt like he was trying to hijack Chris' sale. The whole time he was talking, I couldn't help but think what is up with this guy? He was trying to sell me a brand new vehicle when I had already stated that wasn't what I wanted. If I could I would give him no stars but he would get a one star if his name had been listed on the previous page. Thankfully the GM, Seth, put a stop to that. I don't remember meeting him to thank him in person, so thank you Seth! Five stars to you! I gave Serra Kia 4 stars because initially I came in to see the yellow Kia Soul because the pictures online made it look wonderful. However, upon arrival I looked at that particular vehicle and was extremely disappointed by what I saw. The pictures were misleading. Actually, I almost left. However, I decided to talk with Chris and am very glad I did. Not only did I end up with a really great vehicle, I made a friend in the process. Thank you Chris, Daniel, Seth and Serra Kia Trussville ❤️ More

by lauriejo30 Verified Customer Verified Customer

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This is our second vehicle to lease from Serra Kia! We highly recommend this dealership!! Jonathan is GREAT! We highly recommend this dealership!! Jonathan is GREAT! More

by debidoosy Verified Customer Verified Customer

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It was a great experience. All of the sales people were very kind and helped me as much as they possibly could! All of the sales people were very kind and helped me as much as they possibly could! More

by xavier guy Verified Customer Verified Customer

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Greg Nims was great, he did exactly what I needed him to do. I told him the vehicle I was interested in, he looked over, drove it and told me via phone what in needed. All in all, I am very satisfied with do. I told him the vehicle I was interested in, he looked over, drove it and told me via phone what in needed. All in all, I am very satisfied with my purchase of the vehicle and the service provided by Greg, the dealership however gets a big zero. They reported to Carfax that they conducted a predelivery inspection and oil change on the on the pick up truck. NO!! it was a quart and half low on oil and had an old Motorcraft oil filter with a date on it, a four tire different amounts of air in them, none of the remaining fluids under the hood were checked either, all were needed to be topped off. Service department gets a zero. Finance department is the biggest scammers, while Serra states they have a satisfaction guarantee, that is far from the truth. I was forced to sign a "no cool down" clause in the contract, was told my pay-off on my trade was handled, that was a huge lie, and when tried to "return the vehicle" to cancel the deal, was told "too bad, too late". More

by washko549 Verified Customer Verified Customer

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They were very professional and knowledgeable. They weren’t pushy. They were able to answer our questions and worked with us. Very polite and considerate. They weren’t pushy. They were able to answer our questions and worked with us. Very polite and considerate. More

by sugarshackc Verified Customer Verified Customer

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Fast efficient service. Clean car. No wait with appointment . Great experience. Will come again. Service great. Clean car. No wait with appointment . Great experience. Will come again. Service great. More

by melindabvarner Verified Customer Verified Customer

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I had a great experience while working with Serra Kia. I really appreciated the patient and knowledgeable team that helped me during this process. 5 stars to Chris, Daniel and the Finance Manager. Also, t I really appreciated the patient and knowledgeable team that helped me during this process. 5 stars to Chris, Daniel and the Finance Manager. Also, to the man who helped get my chips unstuck in the vending machine, you’re awesome. More

by Tia E. Garner Verified Customer Verified Customer

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Was told the vehicle had been thoroughly inspected but had not. Cost me thousands in repair had not. Cost me thousands in repair More

by shanehardin7 Verified Customer Verified Customer

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Daniel Hall was awesome! He was very knowledgeable and helpful. He made everything go smoothly and easy for me! He was very knowledgeable and helpful. He made everything go smoothly and easy for me! More

by ashley308 Verified Customer Verified Customer

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Awful, terrible, the worst car buying experience I've ever had. They are the worst dealership ever had. They are the worst dealership More

by vannstacy081 Verified Customer Verified Customer

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