Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serramonte Ford
Colma, CA
347 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 88 service reviews
April 10, 2026
Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. More
by Hookminnie
March 18, 2026
The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serra once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serramonte Ford’s Service Team coordinated the pickup and drop off to the exact minute as communicated. 10 star service. More
by Dolsen
March 04, 2026
I’ve been working with Serramonte Ford for a number of years. They provide fast and friendly service. years. They provide fast and friendly service. More
by similucas64
February 26, 2026
Outstanding customer service. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. More
by Hookminnie
Employees Worked With
February 22, 2026
Scams Scams. I had a very disappointing experience with Serramonte Ford. I strongly caution others to be careful when bringing their vehicle here. In my case, I had a very disappointing experience with Serramonte Ford. I strongly caution others to be careful when bringing their vehicle here. In my case, I felt misled and overcharged without proper explanation. The final bill was significantly higher than what I expected, and I was not clearly informed about all the charges beforehand. It felt like costs were added without transparency or proper authorization. What was even more frustrating was the feeling that my car was being held hostage until I agreed to pay the inflated amount. As a customer, that creates an extremely uncomfortable and stressful situation. I believe car service should be honest, transparent, and clearly communicated — especially when it comes to pricing. Unfortunately, that was not my experience here. I hope management takes feedback seriously and improves their customer service and billing transparency. Based on my experience, I would not recommend this dealership. More
by Mac
January 09, 2026
For outstanding service and automotive expertise, Serramonte Ford and Service Advisor Pamela Latorella Yaeger are unbeatable. The safety and performance of your vehicles and an excellent customer exp Serramonte Ford and Service Advisor Pamela Latorella Yaeger are unbeatable. The safety and performance of your vehicles and an excellent customer experience are top of mind for Pamela. She and the techs in Serramonte Ford’s Service Department exceed expectations every time. More
by Leslie G
January 03, 2026
The lead advisor Marcus is friendly, kind and honest - Excellent customer service. My car works great after picking my car up from your shop. It has been three years where I experienced a sound like metal Excellent customer service. My car works great after picking my car up from your shop. It has been three years where I experienced a sound like metal to metal when I hit the gas and the brake, now it’s gone. When I back out of the parking lot, the screeching sounds I hear for years have disappeared. All the warning signs when I drive have been fixed that the Towne Ford Shop in Redwood City failed to repair. As a woman, it’s hard to get someone to take you seriously when dealing with car repairs, but Marcus gave me respect, went out of his way to introduce himself to me and shook my hand when I was about to pull out of the lot. Colma is out of my way as I live in the East Bay, but I will be bringing my car to your shop to get Marcus to assist me again. I will also be recommending your shop to people I know because I was treated right, and my car was correctly repaired. More
by airamunie99
Employees Worked With
Marcus Taniguchi
December 31, 2025
Great and professional service! Brian is amazing at his job and was very straightforward with me. Best service advisor I have ever encountered Brian is amazing at his job and was very straightforward with me. Best service advisor I have ever encountered More
by MattGGG
November 08, 2025
Pam and her team at Serramonte Ford did an excellent job in taking care of my concerns. Thank you in taking care of my concerns. Thank you More
by Pato.wicklow
Employees Worked With
October 24, 2025
I was able to schedule recall appointment and got that done as well as car wash they did and all while completing errands in the neighborhood! The dealership is friendly and comfortable to work, watch tv done as well as car wash they did and all while completing errands in the neighborhood! The dealership is friendly and comfortable to work, watch tv and/or enjoy primo coffee! Ritchie was my service manager and got the job done! ✅ More
by todd clayter
Employees Worked With
