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Serramonte Ford

Colma, CA

4.6
332 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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999 Serramonte Blvd

Colma, CA

94014

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Showing 78 service reviews

October 01, 2025

Great service. Pam Yeager is tops in the service dept. Very helpful always keeps me informed More

by Pjtlks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

Serramonte Ford responded

Thank you for your review and for taking the time to share your experience with us. We deeply appreciate your recognition of the excellent service you received. It's wonderful to hear that you found our service department so helpful and that you felt well-informed throughout your experience.

August 31, 2025

Received my car within the estimated time for the service. Was able to work remotely from the waiting area while waiting for the service to be completed. More

by Quintona67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Serramonte Ford responded

We are happy to hear that your service experience met your expectations with timely completion. It's wonderful that our waiting area provided a comfortable environment where you could stay productive while your vehicle was being serviced. We understand how valuable your time is, and we're pleased that we could deliver your car within the promised timeframe.

May 16, 2025

Always having the best experince in service. The people are friendly and easy to approach whenever you have issues on your car and they are trying their best to fix it. Good job and thank you! More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Abedelal
May 19, 2025 -

Serramonte Ford responded

Lou, we’re thrilled to hear about your positive experience! Our team strives to provide friendly and effective service, and your feedback truly motivates us. Thank you for taking the time to share your thoughts! We look forward to serving you again.

April 29, 2025

A very efficient operation with friendly and courteous service. Pamela is a great service representative . More

by Sapiad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Betelyoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Seike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin octaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Serramonte Ford responded

Thank you for taking the time to share your feedback! We're so glad to hear that you had an efficient and pleasant experience with us, and we truly appreciate your kind words about Pamela. We’ll be sure to let her know how much you valued her service. We look forward to serving you again in the future!

April 25, 2025

Brian was very friendly, helpful & as always, courteous. Service was great & received car back in great condition. Always enjoyed my service with Serramonte Ford More

by ladyt421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lindstrom
Apr 28, 2025 -

Serramonte Ford responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Brian and our team. Providing great service is what we strive for, and it’s wonderful to know you enjoyed it. Looking forward to seeing you again at Serramonte Ford!

April 07, 2025

Pam at Serramonte Ford is a 10 out of 10. Love the client service provided. More

by CJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Latorella Yaeger 5 Stars plus
Apr 08, 2025 -

Serramonte Ford responded

Thanks! We’re thrilled to hear about your positive experience with Pam at Serramonte Ford. Our team is dedicated to providing top-notch service, and it’s great to know that it made an impact. We look forward to serving you again!

April 03, 2025

Quality service, perfect service, reliable place to leave the vehicle. I am very satisfied with the work, they took very good care of my car. More

by rgasp30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos
Apr 04, 2025 -

Serramonte Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience and that you’re satisfied with the service. It's great to know your car was well taken care of. We truly appreciate your trust in us and look forward to serving you again in the future!

April 02, 2025

Been going here for over 40 years and have always been extremely satisfied, especially when there was a problem More

by ideut8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Serramonte Ford responded

Thank you for your incredible loyalty and kind words! We’re so grateful to have had the opportunity to serve you for over 40 years. It’s great to hear that we've been able to meet your expectations, especially when issues arise. Your continued trust means a lot to us, and we look forward to providing you with excellent service for many more years to come!

March 27, 2025

Excellent service. Car was Valet picked up and delivered and tracking available. Courtesy wash also provided. More

by Colibrí
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Serramonte Ford responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience with our valet service and enjoyed the tracking feature. We appreciate your support and look forward to serving you again soon!

March 26, 2025

By far the worst service, both from Henry Bueno and the technicians that I dealt with on his team. I'm used to dealing with Toyota for a different vehicle that I own, and Ford has fallen short on every lev More

by mariamaria84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Bueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Serramonte Ford responded

We understand your frustration and appreciate your loyalty to Toyota. We strive to improve our services and would like to discuss your concerns further. Please reach out to Jason Lakey, our Service Director, at 650-301-7055 for assistance.

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