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Serramonte Ford
Colma, CA
353 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 93 service reviews
August 01, 2026
Very professional and courteous. They were very. thorough and washed my car too!! I am very happy to have Serramonte Ford service my car. They were very. thorough and washed my car too!! I am very happy to have Serramonte Ford service my car. More
by drmuratore
Employees Worked With
July 31, 2026
Re: Mach-e services Kyle Roderick in the service department is very helpful in helping the customer adapt to electric vehicles. department is very helpful in helping the customer adapt to electric vehicles. More
by Robertzellner
Employees Worked With
July 10, 2026
Richard in the service department is excellent And really listens to customers and gives answers to all questions. He also keeps you informed while your car is being serviced really listens to customers and gives answers to all questions. He also keeps you informed while your car is being serviced More
by Woodysshadow1
Employees Worked With
June 06, 2026
Pamela tiene un servicio al cliente excelente muchas gracias Pamela 👍👍👍buen trabajo gracias por lavar mi carro y toda su atención Pamela explica todo lo k nesecita el vehículo pasó por paso gracias Pamela 👍👍👍buen trabajo gracias por lavar mi carro y toda su atención Pamela explica todo lo k nesecita el vehículo pasó por paso More
by gloriaestrella63
Employees Worked With
April 29, 2026
since my car was picked up and delivered I did not see the service area the service area More
by laurafanella
Employees Worked With
April 10, 2026
Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. More
by Hookminnie
March 18, 2026
The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serra once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serramonte Ford’s Service Team coordinated the pickup and drop off to the exact minute as communicated. 10 star service. More
by Dolsen
March 04, 2026
I’ve been working with Serramonte Ford for a number of years. They provide fast and friendly service. years. They provide fast and friendly service. More
by similucas64
February 26, 2026
Outstanding customer service. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. More
by Hookminnie
Employees Worked With
February 22, 2026
Scams Scams. I had a very disappointing experience with Serramonte Ford. I strongly caution others to be careful when bringing their vehicle here. In my case, I had a very disappointing experience with Serramonte Ford. I strongly caution others to be careful when bringing their vehicle here. In my case, I felt misled and overcharged without proper explanation. The final bill was significantly higher than what I expected, and I was not clearly informed about all the charges beforehand. It felt like costs were added without transparency or proper authorization. What was even more frustrating was the feeling that my car was being held hostage until I agreed to pay the inflated amount. As a customer, that creates an extremely uncomfortable and stressful situation. I believe car service should be honest, transparent, and clearly communicated — especially when it comes to pricing. Unfortunately, that was not my experience here. I hope management takes feedback seriously and improves their customer service and billing transparency. Based on my experience, I would not recommend this dealership. More
by Mac
