Serramonte Ford - Service Center

We have a big problem. The black Ford F-150 (that you guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles wer guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles were put on the truck. The passengers seat has been rearranged, the glove boxes are all scratched up (photos attached), and the seats were laid back. Being that the keys were missing for 2 days and found at someone's computer station, one can only surmise the vehicle was used as a personal vehicle to go take lunch breaks, joyride, etc. It is INCREDIBLY concerning that the keys were not properly tracked and returned. This is a huge liability as the vehicle is a work vehicle, full of tools and no one in the service dept. could account for the keys whereabouts and when the vehicle was used and by whom. Service workers had to be called at home to assist in the location of our keys upon pickup. - The touch screen on the dash no longer works - The climate controls are broken - The rattling in the engine is still there - The back up camera stays on when the vehicle is in park. Additionally, there is now trouble with the transmission and the vehicle jerks as though it is pulling a trailer when it reaches a complete stop. Further, you did not have the break pads for this vehicle, so it needs to go back into some shop for those. The sunroof was opened (after being told NOT to open as it does not close), and obviously the sunroof is still open today and will cost a couple thousand dollars to repair back to operating condition. All of the above items are repairs/damage created by the service department and need to be fix by Ford at their expense. We were also told that some of the items Ford broke were items that your service department could not fix anyway, so why not send the truck to someone with the skill and knowhow instead of further breaking the vehicle. We have lost time and money and are left worse off than when we began. More

If I could give zero starts, I would. I brought my car (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the clutch and charged me almost $3000. The problem was not solved. At the end of July, I brought it in again and they said there was a problem with the calipers and they needed to be changed. After I complained, they did not charge me for that, but charged to change the pads on the breaks. So, at this point I have spent almost $3600 and the problem hasn’t been solved. I brought the car back. They did not test the car when I said they had to in order to see the problem (in the morning, on a hill). So the car was on the shop for 2 or 3 weeks and nothing was done because they didn’t see the problem I was having. Since they didn’t know what the problem was, they had been waiting to hear from Ford. I needed the car, so I had to take it back. Today, driving on a hill in the morning, the car almost didn’t make it! I called them again and they say that they haven’t heard from Ford yet, so there is nothing they can do. It has been 4 months already and I can’t use the car properly! I don’t want to bring the car to another place and pay more to fix the car since I already paid for something that hasn’t solved the problem, so Ford needs to fix it somehow because I might have paid for something that didn’t even needed fixing! I am not sure what to do at this point. I don’t want to wait forever and keep being brushed off. Do you know your cars or not?? Where are the specialists? They have been waiting to hear from for Ford for more than 1 month now! More

worst costumer service in the world they dont even try worst service you can find, never come here, and never but never buy i car from this dealer. when you go to service they will tell you that your part worst service you can find, never come here, and never but never buy i car from this dealer. when you go to service they will tell you that your part will take some time they told tell you exactly how much time since the claim that they dont know that info, and my radio took 1 month to get there and is under warranty, after that i spoke with Jesus, which apparently he not working today (he is sick) i told another Representative there if i can drop off to have it fix but they said i have to wait for Jesus that he will be back on Tuesday, which means more days and have to miss work, so i told him that if is the only person working there or whats going on, and said "that Jesus is the only person who can help me" i cant believe i have miss work twice already for a simple fix they guy name rudy is the worst More

Serramonte Ford commits fraud The service department commits fraud. They claimed to have done a bunch of service on my car and later I find out at least one of the service items wa The service department commits fraud. They claimed to have done a bunch of service on my car and later I find out at least one of the service items was never done. Who knows if they actually did the other work they claimed to do. They charged me over $1,000 for this work with terrible customer service and communication throughout the process. Steer clear of this dealership. More