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Shelor Toyota

Christiansburg, VA

Overview
Reviews
Vehicles
4.8
1,837 Reviews
The Shelor Automotive Group began over 30 years ago, in 1974, as a single-line Chevrolet store in Christiansburg, VA. Over the years, Shelor Motor Mile has grown to 10 new car and truck brands, recreational vehicles, trailers and hundreds of quality pre-owned vehicles to become the volume automotive store of southwestern Virginia known as the Shelor Motor Mile. Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Shelor Motor Mile will professionally fit you into the automobile of your choice. Shelor Motor Mile has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Shelor Motor Mile offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at (540) 381-8417 if you have any questions or comments.
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2230 Roanoke St

Christiansburg, VA

24073

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Showing 1,837 reviews

July 28, 2022

It’s always a pleasure doing business with the folks at Shelor. I recommend them to anyone looking to buy a new or used car. More

by kevinwsiers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwaku
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Jul 29, 2022 -

Shelor Toyota responded

Thanks for your praise! We are overjoyed to consistently deliver fantastic service and are grateful for your recommendation to others. We look forward to working with you again at Shelor Toyota!

Helpful
July 27, 2022

My Appt scheduled oil change took over 90 min. People who arrived after me left before me. Service member was busy doing something else and lost track of my paperwork. More

by 2hokies3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No
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Jul 27, 2022 -

Shelor Toyota responded

We appreciate you sharing your experience. This doesn't sound like the accommodating and attentive service we expect from our team and we apologize for any delays in your appointment. We will use your feedback to improve future experiences. If there's anything else we can assist you with, please reach out to Customer Relations at cr@shelor.com. Thank you.

Helpful
July 27, 2022

I always receive great service from Shelor! The people are great! Very friendly and helpful. I am glad I made the purchase with Shelor. More

by C.Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 27, 2022 -

Shelor Toyota responded

We really appreciate your continued business! Thank you for choosing Shelor Toyota and for sharing your kind words about our team. We look forward to your next visit!

Helpful
July 27, 2022

Great experience. They worked hard to meet my needs. Excellent communication. Friendly staff. High integrity. I strongly recommend. More

by hullrb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Grubb. John Nixon
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Jul 28, 2022 -

Shelor Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

Helpful
July 27, 2022

Great service as always. Ordered new tires and they came in sooner than expected and Installation took a less time than promised. Great service guys! More

by Jknixon56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Tignor
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Jul 28, 2022 -

Shelor Toyota responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it means a lot to hear that this was reflected in your time working with the Shelor Toyota team. Drive safely, and we hope to see you back!

Helpful
July 27, 2022

Folks were kind, pleasant, very helpful and easy to work with, no pressure Great experience! More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Harrison, Beverley Messick, Mark ?
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Jul 28, 2022 -

Shelor Toyota responded

Tim, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

Helpful
July 27, 2022

Service was great BUT - I didn’t understand the $ 14. 50 misc. charge. And saw no reason for it. Andrew explained the charge was for the use of tools on the job. The next time all charges should be explai More

by Mbasham220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jul 29, 2022 -

Shelor Toyota responded

Thank you for this review. We are always looking for ways to improve for our guests, and we apologize for any lack of clarity with regard to your invoice. We assure you that we will use this feedback to better our communication practices in the future. If there is anything more we can do to assist you or help clear things up, please feel free to reach out. Thank you, Customer Relations – cr@shelor.com

Helpful
July 26, 2022

Nice helpful people and they get to work fiarly quick and get things done. was very satisfied with the work, as usual More

by rollertunes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin
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Jul 27, 2022 -

Shelor Toyota responded

Thanks for your praise! We're so glad our team welcomed you back with the courteous, prompt assistance you've come to expect at Shelor Toyota. Until next time!

Helpful
July 25, 2022

The service was great! Always friendly and explain the details of all that was completed on my vehicle. More

by hbvebv1991
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Niles
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Jul 25, 2022 -

Shelor Toyota responded

Our team is always happy to help you out! Thank you so much for choosing Shelor Toyota and we will see you next time!

Helpful
July 25, 2022

Was a very busy day the staff handled it with out skipping a beat very professional attitude. More

by jilegg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki
Report | Print
Jul 26, 2022 -

Shelor Toyota responded

We are happy to hear that our team gave you a five-star experience! Thank you for choosing Shelor Toyota and for sharing your kind review. Safe travels until we see you again!

Helpful
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