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Shelor Toyota

Christiansburg, VA

4.8
2,001 Reviews
Call Dealership (540) 381-8417
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2230 Roanoke St

Christiansburg, VA

24073

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2,001 Reviews of Shelor Toyota

July 29, 2022

It’s always a pleasure doing business with the folks at Shelor. I recommend them to anyone looking to buy a new or used car. More

by kevinwsiers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwaku
Report | Print
Jul 29, 2022 -

Shelor Toyota responded

Thanks for your praise! We are overjoyed to consistently deliver fantastic service and are grateful for your recommendation to others. We look forward to working with you again at Shelor Toyota!

July 29, 2022

Great Service and all the sales Rep are so friendly and answer your questions patiently . Great team . More

by Srinath
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverley Messick
Report | Print
Jul 29, 2022 -

Shelor Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

July 29, 2022

The staff are extremely friendly and helpful and my service was done in a timeous manner More

by Jens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
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Aug 01, 2022 -

Shelor Toyota responded

Thanks for your praise! We're thrilled our team welcomed you with courteous, prompt assistance. We hope to see you again at Shelor Toyota!

July 28, 2022

Great service as always. Ordered new tires and they came in sooner than expected and Installation took a less time than promised. Great service guys! More

by Jknixon56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Tignor
Report | Print
Jul 28, 2022 -

Shelor Toyota responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it means a lot to hear that this was reflected in your time working with the Shelor Toyota team. Drive safely, and we hope to see you back!

July 28, 2022

Service was great BUT - I didn’t understand the $ 14. 50 misc. charge. And saw no reason for it. Andrew explained the charge was for the use of tools on the job. The next time all charges should be explai More

by Mbasham220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jul 29, 2022 -

Shelor Toyota responded

Thank you for this review. We are always looking for ways to improve for our guests, and we apologize for any lack of clarity with regard to your invoice. We assure you that we will use this feedback to better our communication practices in the future. If there is anything more we can do to assist you or help clear things up, please feel free to reach out. Thank you, Customer Relations – cr@shelor.com

July 28, 2022

Very friendly service and the wait time was decent. I would recommend the service department. More

by KL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart
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Jul 28, 2022 -

Shelor Toyota responded

Thank you for the 5-star review and kind shoutout to our team at Shelor Toyota! We appreciate your business and hope to see you again.

July 28, 2022

Great customer service friendly atmosphere and so very helpful from A-Z with our purchase! More

by janet.frost2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverley Messick
Report | Print
Jul 28, 2022 -

janet.frost2022 responded

Great Customer service friendly atmosphere and so very helpful from A-Z with our purchase!

Jul 29, 2022 -

Shelor Toyota responded

Janet, we're thrilled our team made your purchase experience a total success! We hope to work with you again at Shelor Toyota!

July 27, 2022

My Appt scheduled oil change took over 90 min. People who arrived after me left before me. Service member was busy doing something else and lost track of my paperwork. More

by 2hokies3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
Jul 27, 2022 -

Shelor Toyota responded

We appreciate you sharing your experience. This doesn't sound like the accommodating and attentive service we expect from our team and we apologize for any delays in your appointment. We will use your feedback to improve future experiences. If there's anything else we can assist you with, please reach out to Customer Relations at cr@shelor.com. Thank you.

July 27, 2022

I always receive great service from Shelor! The people are great! Very friendly and helpful. I am glad I made the purchase with Shelor. More

by C.Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jul 27, 2022 -

Shelor Toyota responded

We really appreciate your continued business! Thank you for choosing Shelor Toyota and for sharing your kind words about our team. We look forward to your next visit!

July 27, 2022

Great experience. They worked hard to meet my needs. Excellent communication. Friendly staff. High integrity. I strongly recommend. More

by hullrb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Grubb. John Nixon
Report | Print
Jul 28, 2022 -

Shelor Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

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