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Shields Chrysler Dodge Jeep RAM - Service Center

Rantoul, IL

4.7
321 Reviews

321 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center

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January 12, 2022

They have some of the best technicians and have always been good help. I prefer the local feel because they are more sincere people. More

by jkshiels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane
Feb 03, 2022 -

Shields Auto Center responded

Thank you for the kind words! We are fortunate to have a great staff. We appreciate your business!

January 12, 2022

They had the answer to my car problems within 30 minutes and had it fixed within the time promised. They also told me what caused it and how to prevent it from happening again. More

by gailkrumwiede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Shields Auto Center responded

Gail, we appreciate your feedback. We are pleased to hear that everything was completed to your satisfaction. Thank you for your business!

January 09, 2022

Staff was friendly and helpful and got everything done on time they did good work I have no complaints More

by dalehughes48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Shields Auto Center responded

Dale, we are pleased to hear that everything was completed to your satisfaction. We appreciate your business!

January 06, 2022

Excellent service and friendly staff. Will have my vehicle serviced here every time. No complaints, love the warranty. More

by slg1985champ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Shields Auto Center responded

Thank you, this is great feedback!

December 30, 2021

Wonderful staff I would highly recommend shields for all your car or truck needs alway satisfied More

by aviepagel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Thank you, Avie! We appreciate your recommendation!

December 17, 2021

There was a long wait to schedule my appointment, but the appointment itself only took about 20 minutes. Polite and professional! More

by kelli3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Kelli, thank you for your feedback. We appreciate your business!

December 14, 2021

it lives up to the service they promised when I bought the car new from them. More

by esischo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 02, 2022 -

Shields Auto Center responded

Our goal is to attain 100% customer satisfaction in all aspects of our dealership. We are pleased to hear that we are keeping up to our promises!

December 14, 2021

Service was prompt and everyone I dealt with was very friendly. Did not have to wait long to get an appointment. More

by BevH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Bev, thank you for your feedback. We appreciate your business!

December 13, 2021

U guy’s are awesome! 10 plus!!! I really appreciate u all thank u so much! More

by CINDYSKITTENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Thank you, Cindy! We appreciate you, too!

December 13, 2021

Always friendly staff, clean environment, very nice waiting area. Staff checked in with me frequently. More

by divelybk1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

We really appreciate your feedback. Thank you for choosing Shields Auto Center for your automotive needs!

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