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Shields Chrysler Dodge Jeep RAM - Service Center

Rantoul, IL

4.7
324 Reviews

324 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center

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December 14, 2021

Service was prompt and everyone I dealt with was very friendly. Did not have to wait long to get an appointment. More

by BevH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Bev, thank you for your feedback. We appreciate your business!

December 13, 2021

Always friendly staff, clean environment, very nice waiting area. Staff checked in with me frequently. More

by divelybk1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

We really appreciate your feedback. Thank you for choosing Shields Auto Center for your automotive needs!

December 13, 2021

U guy’s are awesome! 10 plus!!! I really appreciate u all thank u so much! More

by CINDYSKITTENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Thank you, Cindy! We appreciate you, too!

December 11, 2021

Easy to get an appointment time that suits my schedule. Fast service and nice facility More

by p1boen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Thank you for your feedback. We are pleased to hear that everything was completed to your satisfaction. We appreciate your business!

December 09, 2021

Great customer service. Makes you feel hometown proud. Takes care of all of your needs. More

by mfoster16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Thank you for supporting us! We wouldn't be here without our wonderful customers, just like you!

December 08, 2021

Very clean facility and professional customer service! Oil change and vehicle inspection was very complete and done in a timely manner over my lunch hour. Facility also provided WiFi so I could work remot More

by mbailey93004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

Thank you for taking the time to leave a review. It provides encouraging feedback. Thank you for your business and we hope to see you again soon!

December 02, 2021

I love Shields and your salesman Mark Keyes. You are a great asset to Rantoul. More

by theroesslers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Shields Auto Center responded

We appreciate your kind words. We wouldn't be here without you and our wonderful customers. Thank you!

November 27, 2021

Very efficient and friendly workforce..Very clean facility and friendly and helpful work force..Work completed very professional and timely. More

by hfogal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Shields Auto Center responded

We are very pleased to hear this. Thank you for your feedback!

November 25, 2021

Everyone was extremely friendly and greeted me as I walked in. The service department has really improved their customer service in the past several months. It was an enjoyable experience having an oil More

by jlubben
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Shields Auto Center responded

Thank you! Your review provides encouraging feedback. We appreciate you taking the time to notice those efforts and for leaving such an awesome review!

Nov 29, 2021 -

jlubben responded

Super Customer Service!! 👏👏👏

November 18, 2021

When some survey company asks me to write 15 words to complete here is my comment: I hate surveys that demand I write 15 words or more. Dear survey company, you get an F More

by no9z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Shields Auto Center responded

Thank you for your 5-Star ratings and recommending Shields Auto Center. We understand that surveys can be a nuisance, but it does help give our staff special recognition of a job well done or if we have areas of improvement. We appreciate your feedback!

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