Shingle Springs Subaru - Service Center

Crazy little thing Brandon Fisher, (Service Manager) and his back up Dawn, Stacey and Marissa, gave me a fantastic customer service experience from phone call to finish. Brandon Fisher, (Service Manager) and his back up Dawn, Stacey and Marissa, gave me a fantastic customer service experience from phone call to finish. It turned out to be a bad door sensor, which would sporadically drain the entire charging system, a tricky thing to diagnose but Brandon stuck with it. He was professional, polite and unflappable. Thank you Brandon and ladies for a great experience. More

Multiple visits for factory recall We are very happy with the Subaru we bought from Shingle Springs Subaru. All of the employees we dealt with were courteous, friendly and professional. We are very happy with the Subaru we bought from Shingle Springs Subaru. All of the employees we dealt with were courteous, friendly and professional. My only suggestion for improvement is that when Subaru acknowledges the need for a recall the part should be in stock at the dealership. It was a inconvenient to return to the dealership to have the analysis and then part installed. Initially the service technician I spoke with on the phone knew pretty much what the problem was because of the recall incidents. When I showed up at the dealership the part should have been there and installed. But instead the car was inspected and then I had to return to the dealership (40 miles from my home) to have the part installed. I close by saying we are very happy with our Subaru and the Shingle Springs staff. More

Delivery Specialist-excellence At the 6000 mile service, Claire Barnett gave me an in-service for my wife's 2018 Subaru Outback. She was excellent--very patient and very thorough an At the 6000 mile service, Claire Barnett gave me an in-service for my wife's 2018 Subaru Outback. She was excellent--very patient and very thorough and knowledgeable. It was a pleasure. She took as much time as I needed, and it never felt rushed. She is a definite asset to the dealership. More

Mason is awesome I bought my second Subaru from Shingle Springs - everyone since then has been great. This last Friday (Aug 3rd) - I went in for my oil change and my c I bought my second Subaru from Shingle Springs - everyone since then has been great. This last Friday (Aug 3rd) - I went in for my oil change and my car has been making a noise. Mason in service went above and beyond to seat down with me to go over the possibilities of the noise, update me half way through the inspection and then another update when things were done. Thank you Mason and Shingle Springs for always having great customer service. Wendi M. More

Windshield woes made better! Brett and Dawn in service were supportive and caring when I was fighting my insurance company to get my windshield repaired appropriately! They really Brett and Dawn in service were supportive and caring when I was fighting my insurance company to get my windshield repaired appropriately! They really care. More

By far the BEST! We LOVE the team at Shingle Springs Subaru! My husband and I have bought 2 new vehicles from them and always sing their praises. Tom Rockenbaugh is s We LOVE the team at Shingle Springs Subaru! My husband and I have bought 2 new vehicles from them and always sing their praises. Tom Rockenbaugh is so great to work with and super helpful. Mason in the service department always treats us right. We will always come back to this dealer! More

Great service all around! All around great experience. They really took care of me and did an amazing job on our car. Supper nice staff. I couldnt belive how easy the whole pro All around great experience. They really took care of me and did an amazing job on our car. Supper nice staff. I couldnt belive how easy the whole process was and who ever detailed our car is a rock star. You guys are awesome! Couldnt be happier. Thank you. More

Excellent, Reliable, Friendly Service Had a great experience for a major service repair. They were accurate, friendly and informative even when they were very busy. The Service Rep was als Had a great experience for a major service repair. They were accurate, friendly and informative even when they were very busy. The Service Rep was also excellent-- very efficient and reliable. Will go back again! More

Parts/Service/Cashier Depts Staff very helpful and pleasant. We are on a first name basis. Most helpful with my 95 Legacy restoration over the summer! R. Kevin Ross, Placerv Staff very helpful and pleasant. We are on a first name basis. Most helpful with my 95 Legacy restoration over the summer! R. Kevin Ross, Placerville, Ca More

Saved our vacation The first day on the road for a vacation, following sudden smoke and burning oil smell, we determined there was an oil leak at the filter. We contact The first day on the road for a vacation, following sudden smoke and burning oil smell, we determined there was an oil leak at the filter. We contacted several shops near our location and no one was willing to address the issue in a timely manner. We decided to drive back to the nearest dealership which happened to be Shingle Springs Subaru, spoke to Dawn Davenport in customer service, and she shared our situation with Service Advisor Mason Bright. Although the shop was all booked, he got a tech on our little Forester, found and repaired the problem, offered to WASH the car, and had us back on the road with nothing more than a "Have a safe trip"! AWESOME customer service More