Shottenkirk Chrysler Dodge Jeep Ram Granbury
Granbury, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Worst repair experience I have had in 71 years. Jeep sent me a safety recall notice over a year ago, but did not have parts for repair. Year later, notified ready to repair. Called Shottenkirk to s Jeep sent me a safety recall notice over a year ago, but did not have parts for repair. Year later, notified ready to repair. Called Shottenkirk to schedule the recall. First available appointment was 2 weeks later. Took operating rear door Jeep Cherokee into shop on Monday at 8:30 am. two days later told needed to order parts. Shottenkirk had my car for 10 days. When I got it back, I assumed it was fixed. First time I tried to open rear hatch 3 days later, it would not open on its own power. Called Shottenkirk the next Monday and they could not look at it until tech that worked on it returned from hospital. 10 days later took car in and reported the rear door locking mechanism had broken causing the problem. Isn't it ironic, that this happened after working on this door and when turned back to me on the first use it is broken. I do not believe it broke on its own. It cost me over $1000 to repair the lock. No apology, no consideration, and generally poor customer service. More
Pretty good and quick buying process. Messi was a pleasure to work with. Good overall experience. Messi was a pleasure to work with. Good overall experience. More
Do not buy from these crooks. I have never had so many things changed after I signed the paperwork. I feel sorry for the sales people who are trying to make a profit when the fina I have never had so many things changed after I signed the paperwork. I feel sorry for the sales people who are trying to make a profit when the finance people are the ones adding on things and changing prices. They are going to charge you an exuberant amount of money for things that are not disclosed. I never received my warranty paperwork and when I asked for them to refund me the money they would not return my phone calls. it wasn't until I had a general manager from another store called what shady deals they make.. They are on phase that I've never seen before in contracts. I finally got my warranties refunded by finding out who the company is.. They were quite surprised at how much I was overcharged. Juan Lopez is a liar and should not be allowed to finance anything. I've never heard of a $1500 fee for them to pay off my existing loan. More
I had a great experience with this dealership, courteous and professional, no pressure was on me to make my purchase. The atmosphere was comfortable and professional, no pressure was on me to make my purchase. The atmosphere was comfortable More
They , particularly Mr Osborne, helped immensely in a difficult process. Their delivery process was great. Thank you all very much . difficult process. Their delivery process was great. Thank you all very much . More
I was provided excellent service and professionalism. Thank you for checking my vehicle for needed updates to ensure my ride is safe. I do appreciate the reminders when maintenance is needed. Thank you for checking my vehicle for needed updates to ensure my ride is safe. I do appreciate the reminders when maintenance is needed. More
Everyone was great, I communicated what I needed to happen for me to drive home my TRX. They went above and beyond to make it happen!! Big thanks to my sells rep who even got me a TRX hat!! I will defi happen for me to drive home my TRX. They went above and beyond to make it happen!! Big thanks to my sells rep who even got me a TRX hat!! I will definitely be back!! More