Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Jordyn is amazing and does an excellent job. But any dealership run by a knucklehead asking people to go get cash or a cashier check to pay their bill no longer gets my business. And on top of t But any dealership run by a knucklehead asking people to go get cash or a cashier check to pay their bill no longer gets my business. And on top of that doesn’t keep change on hand for cash payments. I am a long time prosper resident and a long time customer of McKinney dodge. I have been trying to business here in prosper, but will be returning to McKinney. More

Love this guys, especially my service advisor. She is the best. I will definitely take my car for anything. Keep the good work. She is the best. I will definitely take my car for anything. Keep the good work. More

Jeff Kingsley helped get my vehicle in for a scheduled check for a warranty issue. They had it for a few days and addressed the issue and it was available sooner than expected. Jeff explained everything check for a warranty issue. They had it for a few days and addressed the issue and it was available sooner than expected. Jeff explained everything and is easy to work with. The service is great every time. Thanks Jeff! More

Communication could have been better when there was a delay getting the car fixed, and it would have been nice to have a washed car returned to me like the other mechanics and dealerships do. While I ha delay getting the car fixed, and it would have been nice to have a washed car returned to me like the other mechanics and dealerships do. While I have no issues with the work that was provided, I just don’t get the sam level of service I get at other places. More

always do a good job, got to stop with the card surcharge, it makes zero sense to have it and need to stop doing it. surcharge, it makes zero sense to have it and need to stop doing it. More

I sat in my car for 10 mins no one came. My husband had to get out and find someone. We then got told someone would call and let us know the issue. 5 hours no call I called and 40 mins befor My husband had to get out and find someone. We then got told someone would call and let us know the issue. 5 hours no call I called and 40 mins before closing I received a return call that said my car would be ready by 6 More

You’ll be hearing from my lawyer soon. I want a full refund from the misguidance and unnecessary services performed on my truck. I want a full refund from the misguidance and unnecessary services performed on my truck. More

This is a review for the service center. Overall, they missed several marks. #1) The communication was not efficient. They use a texting service, but when I replied for a status, I was never Overall, they missed several marks. #1) The communication was not efficient. They use a texting service, but when I replied for a status, I was never contacted. I had to call to get an update. #2) Their pricing is much higher than other dealerships. 5 quarts of synthetic oil and filter/gasket is $129. The Toyota dealership down the street is $109 or $89 with coupon. #3) No car wash was provided…upon pickup of the vehicle I noticed it was not washed, to which the car porter responded that I had to ASK my service advisor for this…he ran it through the wash for me #4) windshield stickers…I had a Costco Tire sticker on my windshield, which was removed by the mechanic and thrown away…I asked him to locate it and he couldn’t #5) At time of service, I was not made aware that they charged a 3% credit card fee. I went to checkout and my invoice total was $473.94 but the cashier rang me up for $488.16. When I asked about the difference, they said it was due to their CC fee of 3%. I asked if I could use a debit card to avoid the fee and they said no, it would still apply. So, I offered to pay cash, to which they said they did not provide change, and I needed exact change to pay the invoice. Overall, I’m now considering taking my 2019 Chrysler to another dealership for service for all future maintenance. More

They always provide great service, professional, detailed and friendly. I only bring my truck here for service. and friendly. I only bring my truck here for service. More

They are always helpful by keeping me informed of the issues. The shuttle service is a plus issues. The shuttle service is a plus More