Shottenkirk Ford Granbury

Always courteous and professional. Comfortable waiting area with coffee. I will always return here for service. Comfortable waiting area with coffee. I will always return here for service. More

This Dealership was very friendly ,knowledgeable about their products and got us a great deal on a truck their products and got us a great deal on a truck More

I like bringing my 2021 ford f150 here because I don’t have to wait very long for my oil change it’s quick and painless have to wait very long for my oil change it’s quick and painless More

Attention to detail by sales staff was exemplary - great customer service - and nobody was pushy. customer service - and nobody was pushy. More

Moriah, service advisor is wonderful! Professional, knowledgeable and does everything to make the service experience exceptional. Definitely, will come back to have my car serviced. Professional, knowledgeable and does everything to make the service experience exceptional. Definitely, will come back to have my car serviced. More

STAY AWAY. BUYER BEWARE. Purchased a vehicle in August. Worst experience I ever had. I’d give them a zero if I could. Not only do they force add ons to the st BUYER BEWARE. Purchased a vehicle in August. Worst experience I ever had. I’d give them a zero if I could. Not only do they force add ons to the sticker prices and engage in all the used car salesmen tricks, the sales manager (quite the character), Brian Curtis, told the salesperson, Carson Shaw, that I could not take possession of the vehicle if I didn’t finance through Ford (they get a 3% commission). Again, a deceptive trade practice. They have you sign documents via tablets and then give you a “copy” of the documents via a computer thumb drive. When I checked my account later with Ford and on the computer file they gave me, I noticed that the final price was much higher than what we agreed to. The physical pricing worksheet used to negotiate the deal was withheld from my file; when I asked for it, I was told it was "an internal document" they didn't have to provide. Finance Manager Silvio Martini told me he'd investigate and call back the next day — he never did, and wouldn’t respond to repeated calls, texts, and voicemails. He called me after I posted a bad review to tell me that he doesn’t work at Shottenkirk Ford but would try to help get a refund from the manager. Just another scam they play well. I filed a complaint with TxDMV. The dealership told them that the difference was for a "chemical spray" product I was never told about and never agreed to. I've since found other reviews describing similar undisclosed charges here. Stay away from this dealership. Apparently, Shottenkirk is a known entity to the state authorities due to repeated complaints. They were even raided by the Texas Comptroller of Public Accounts for allegedly forging documents. Look at other reviews online. Clearly a fact pattern here. More

Great service department. Trusted Ford Motor craft parts. Valet service also provided as an option as well. Trusted Ford Motor craft parts. Valet service also provided as an option as well. More

Cain was really friendly and knowledgeable and not at all pushy. Enjoyed the overall experience. If I’m still in the area I will definitely be back. pushy. Enjoyed the overall experience. If I’m still in the area I will definitely be back. More

They performed like a well oiled machine by creating a high quality customer experience! Thanks!! high quality customer experience! Thanks!! More

The only drawback is that I am waiting for my new vehicle to be delivered to you guys, but you did awesome work by putting me in a loaner vehicle for a few days. You guys made it clear what to expect financi to be delivered to you guys, but you did awesome work by putting me in a loaner vehicle for a few days. You guys made it clear what to expect financially wise and how the Ford protection plan goes and LoJack works on IPhone and the vehicle. You handled the awkwardness of my situation with precision and professionalism and appreciate it. I will use my points towards the time of transmission drain and flush every 30,000 miles to 20,000 miles since CVT. You guys thoroughly explain how the points work as well. Overall very satisfactory service and excellent performance and professional handling of everything. I do appreciate your commitment to customer care. More