Shottenkirk Ford Granbury

Charles, Billy, and Melissa are the best. Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Char Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Charles is usually right. More

Service was performed professionally and in a timely manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. More

It's an ok dealership maybe if I would of been local my time and experience would of been better none the least the female sales person I had was very patient and down to earth person. Just to much back an time and experience would of been better none the least the female sales person I had was very patient and down to earth person. Just to much back and fourth type of deal hopefully they can shorten the deal and make it much faster for the next person. More

The service was quick and the people were courteous. In and out with no problem. Great job. In and out with no problem. Great job. More

Easy appointment scheduling Tyler my service agent was very professional. Everything was done to my satisfaction. very professional. Everything was done to my satisfaction. More

Was taken care of right away and was kept informed about repair. The only complaint I have is that after the repair was and I was standing outside waiting for my car as I was told they will bring right up a repair. The only complaint I have is that after the repair was and I was standing outside waiting for my car as I was told they will bring right up after washing it they drove right past me and parked the car where I couldn't see it and turned in the keys without letting anyone know. The service writer didn't even know. The customer service up until then was great. Staff communication is an important part of customer service too. More

Had some recall work done and Tyler kept me informed the whole way thru... and then delivered it to my house 20 miles away. Highly recommend them whole way thru... and then delivered it to my house 20 miles away. Highly recommend them More

Friendly staff, honest work, fast turn around. They didn't try to sell me services I didn't order. They didn't try to sell me services I didn't order. More

The sales staff understood what my needs were and tried to assist in finding solutions that would be satisfactory to me. They went above and beyond and successfully met my needs. I really didn't plan to pu to assist in finding solutions that would be satisfactory to me. They went above and beyond and successfully met my needs. I really didn't plan to purchase that day but they had a vehicle that met my expectations and made a deal that I couldn't turn down. So I bought it. Thanks for a positive buying experience. More

Good sales staff. Timely response and completion of tasks associated with sale. No issues at all. Timely response and completion of tasks associated with sale. No issues at all. More