Shottenkirk Ford Granbury - Service Center

Melissa and Tyler always get me taken care of and out the door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. More

Prompt with scheduling and did what they said they would do. My advisor was great! do. My advisor was great! More

The service dept- fast and efficient. Was very pleased with their work. Sales dept- wouldn’t recommend buying from them once you buy the don’t care about was going on to the car after t Was very pleased with their work. Sales dept- wouldn’t recommend buying from them once you buy the don’t care about was going on to the car after that they just looking for sales by any means necessary. More

They had my vehicle for a total of 80 days and 42 days after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manag after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manager and I explained that the original day I brought my vehicle to them, they never mentioned an issue with the PCM. The manager told me this was common issue and was trying to get Ford to pay for it but yet Ford did not pay for it. Service advisor was horrible with communication. I found out through my own research, I could contact Ford myself to get financial assistance with the repair since it was so expensive and the service advisor never told me I could do that. When I finally got my vehicle back, it was dirty, they left a tool, dirty oily rag, and panel to my vehicle uncovered with the cover in the floor. Also a small amount of money was missing out of my center console. Would never recommend this dealership. More

Charles, Billy, and Melissa are the best. Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Char Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Charles is usually right. More

Service was performed professionally and in a timely manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. More

The service was quick and the people were courteous. In and out with no problem. Great job. In and out with no problem. Great job. More

Easy appointment scheduling Tyler my service agent was very professional. Everything was done to my satisfaction. very professional. Everything was done to my satisfaction. More

Was taken care of right away and was kept informed about repair. The only complaint I have is that after the repair was and I was standing outside waiting for my car as I was told they will bring right up a repair. The only complaint I have is that after the repair was and I was standing outside waiting for my car as I was told they will bring right up after washing it they drove right past me and parked the car where I couldn't see it and turned in the keys without letting anyone know. The service writer didn't even know. The customer service up until then was great. Staff communication is an important part of customer service too. More

Had some recall work done and Tyler kept me informed the whole way thru... and then delivered it to my house 20 miles away. Highly recommend them whole way thru... and then delivered it to my house 20 miles away. Highly recommend them More