Shottenkirk Ford Granbury - Service Center

I went to Shottenkirk because my engine light was on. They told me my extended warranty had expired. I had papers showing it was still good. For two weeks they said they were working to get it in the sys They told me my extended warranty had expired. I had papers showing it was still good. For two weeks they said they were working to get it in the system so they could order the part. I finally took my car to Weatherford where they said nothing was wrong with my warranty, ordered the part and come picked up our car the next day and delivered it to us the day after. Over two months later Shottenkirk sent us a text saying the part was in and to call for an appointment to bring the car in. Are you kidding me?! I texted back and told them we had taken care of it. I had heard bad things about Shottenkirk but thought I would give them a try. Won’t make that mistake again. More

Got us in quickly for a repair and delivered the vehicle exactly when they said it would be delivered overall very happy with the service exactly when they said it would be delivered overall very happy with the service More

Service has been exceptional. Specifically John Whittler, Eric and Tyler in the Ford service department. Specifically John Whittler, Eric and Tyler in the Ford service department. More

Great service department. Tyler, in particular, had great communication and got my problem taken care of very quickly. Loved the pick up/drop off service from my home! Gre Tyler, in particular, had great communication and got my problem taken care of very quickly. Loved the pick up/drop off service from my home! Great addition to the service dept. More

Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. with our car issue. He gave us great information on our problem and how they could help us. More

Easy to deal with during the purchase of the vehicle and the service department was convenient when needing service the service department was convenient when needing service More

Great service. Tyler was great!! Normal wait time was good. I will definitely be back for all my Ford F250 truck service needs. Tyler was great!! Normal wait time was good. I will definitely be back for all my Ford F250 truck service needs. More

I had a fantastic experience with Melissa. The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pict The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pictures of my brake pads which were completely all worn out Now that my service work is done my car drives so much better I am very happy with the whole process at Shottenkirk Ford. Job well done 😃. Thank you Melissa I will definitely be back in the future. More

All ways friendly good service plinte of vehicles to look at wy you wate 5⭐ at wy you wate 5⭐ More

My service adviser Tyler was great to work with and took care of my truck issues. Will definitely keep coming back for any issues or service. care of my truck issues. Will definitely keep coming back for any issues or service. More